I was working mid yesterday and of course drive thru was packed by the time I got there. There were only 2 on bar but the drive thru was steady packed the whole time. I feel so horrible bc DT times were around 6 minutes and went up to at most 15 during my shift ... I Was soloing it but im still new. I hate when I hand out a drink then wait for the next car to pull up so i can take their payment and the the little chime goes off and I have to take the next persons order. Also I feel hard of hearing on drive thru. Not that my volume isn't loud enough but the words often seem undecipherable... Especially when they have a accent and I feel bad and inadequate bc of it. I often have to get them to repeat several times or get my partners to clarify for me.
The 2 baristas were working hard but I don't understand how people expect to be quick in DT when they order 5+ drinks and multiple food items. Only lady ordered like 15 items, 8 of them food and all warmed at that... Then I realized I forgot to give her one of her drinks when she left it stressed me out so much.... And I gave someone their order and forgot to charge them... They even reminded me but once I took their apple pay, I accidently cancelled the payment and the order was over $20... I feel so stupid for that one. And apparently I did something wrong about recharging this ladies sbux card but then she just... Drove off after complaining abt it??? Idk... And I don't wanna ask for help sometimes cuz I just feel like my partners gon look at me like im stupid.
This lady was literally WATCHING me make her drinks thru the glass bc my partners were so busy and still complained like "omg y'all r so slow today, im never coming here again, we been her an hour" (the timer only said 21 minutes but go off queens)
Anyways I don't necessarily hate drive thru but it works much better during a busy time when u have 2 people on it...