Not when it’s justified ! We’re explicitly trained to not ice nitro because it ruins the texture of the coffee, they shouldn’t have iced it for you. There’s nothing wrong with saying “oh I didn’t want ice in my nitro, can I grab one without it?”

To be sure this doesn’t happen again, you can clarify at the counter when you order although you shouldn’t have to. When people tell me they want a customization on a drink that already has it (like no ice on an ice-free drink), i punch it into the order anyway because I take it that someone has made it wrong in the past before and it serves as an extra reminder to those on bar !

Please ask for a remake for no ice! I’ve gotten ice in a nitro before and would’ve asked for a remake if I hadn’t noticed so late (just grabbed the cup & didn’t pay attention till I got home). And I’m a partner.

We want you to enjoy your drink how you order it AND to the drink standard, and the standard recipe is NO ICE.

Ice ruins the nitro so you would of been in the right asking for a remake. It was probably an honest mistake on the barista’s side. They probably had done a bunch of cold brews in a row and just had ice on the brain.

After they handed it out they probably realized like an hour later.

I think best way is to talk with the shift or someone in store directly (drop by or call in). Usually we would be happy to make the drinks again again without charge. Especially when it was not the right drink.

Sometimes it happens when store is busy and in a rush, they didn’t read the drink sticker all the way. But just don’t be a harsh customer 🥺

I had a lady emailed straight to the corp before when I forgot to put caramel in her salted caramel cold brew. It was my second day on the cold bar that time.

Sorry it gave you bad experience and glad they remade it for you.