It's situations like this where I wish you could just say the truth! I wish you were allowed to look at this man and say "the machines that we use to make mocha require electricity, which we don't have access to right now. Does it really make sense for you to be upset about this? The free coffee is BECAUSE we can't make things like a mocha right now. Technically, they could send me home but we decided to stay here and make people happy. So if that's not you, all good."

Ya know, I used to work at an actual coffee shop. I loved the craft. But, unfortunately, the place is owned by THE worst man I’ve ever met. Horrible experience. At my store, my boss is literally amazing. I feel very supported and I do have a lot of fun at work. Still, like I said. We work in a day care. I’m glad you get to experience actual barista work now and less assholes! Haha

When I first started back in August we had a man argue with us that “Bathrooms should be open because Covid and science aren’t real”

A woman in a nearby location literally took a dump in their hallway. They had to close shop for a crew to come in & sanitize.

I wish ours were closed

Sounds like he was pretty pissed

I had a customer once throw a fit because the $4 recovery card didn’t cover his latte made with a milk alternative and a syrup. Normally I would have just discounted it, but because of how rude he was i didn’t lol

One time I had a customer try to give me a $100. Only having $5s and $1s in my till, I told him I couldn't accept it, I dont have change for that. His response? "What do you mean you don't have change?! You're a coffee shop!" like.... EXACTLY. We are a coffee shop, not your bank! 🤦‍♀️

Best ways to avoid the altercation from these is to just say "I just broke a hundred for someone recently so im all out of smaller bills sorry" because it forces them into a situation where they have to go with smaller bills and realize that this is what they do to others for trying to break huge bills. Also remember! You do not have to accept money you cannot tender!!!

Yeah. You’re the idiot for giving her what she asked for and following your company guidelines.

My first thought at this point would be 'please go get tested for COVID if you can't taste *that*'

It drives me nuts when people don't know what they are ordering, and then they get mad when what they get isn't what they imagined in their mind.


The other day this mom and teenage daughter came through drive thru, and the daughter wanted the BOSE. We've been out of BS for a while, so we suggested different syrup, and she picked a couple. Then instead of oatmilk, she wanted almond milk. LIGHT almond milk. Ok then. So they get to the window and I hold it out, and the mom is like, "oh, no, this is NOT going to work for us." Because of the light almond milk, there's about an inch or so of space at the top. I explained that the drink is literally 3 shots of espresso, syrup, ice, and the milk. I clarified that she'd really asked for light milk and that we didn't mishear, and she did. So...what did she expect? What did she think was going to be in the space left by putting in less milk? I asked that (in a nice way, trying to be helpful) and the daughter said she thought there'd be more milk. But...you asked for light?? I offered to add more but they were in a hurry and just begrudgingly took it, but I'm still here thinking about it days later. I still have no idea what they were thinking when they ordered light milk and expected it to be full up.


It does bother me that on the signage for the SE drinks it shows them brimming over the top of the cup, though. If the standard is to fill to 1/4" below the rim, that's how it should look on the picture. I can understand why customers feel like we're being skimpy on the drinks if the pictures make it look like it should be filled to the brim. It doesn't explain why the lady in my story was pissy, but for other customers who get it regular and then ask why the cup isn't full.

Oh that's actually harassment /verbual abuse and can be filed as an incident report and any more iterations of it can have her he permanently banned :)

You should've gotten them on the phone. It really helps when they see what all goes down at the stores

Hilarious, but please do not modify drinks that way. Decaf them any time from this but no new add ons, you dont wanna deal with a lawsuit if they happened to be allergic

Dang, I get that for sure. I’m really lucky to be at a store with bosses that show me they care about me. Empathy is super hard to come by in the work force. If I know I need to say no, I do, and they support me.

Sometimes it’s like changing diapers in the bathrooms. I wonder how people get poop in as many places in a bathroom as they do.

Bro that's creepy tbh

Ummm ... don’t go back. That a really weird reason to revisit a business. And remember those “pretty girls”(which I’m sure they are lovely humans) are working and not there for your enjoyment.

Ew

I can guarantee you they don’t find you attractive for this disgusting behaviour.

They all make fun of you for being a weirdo. Guaranteed.