Dick. His names Dick

With that attitude he's probably banned from another SBUX and thinks we have some mega database of everyone who's banned. Like seriously why are people so against giving their name.

Asking for a customer's name during a drive-thru transaction is the PERFECT example of taking this customer connection thing too far. It does not feel genuine or organic. Humans hate that shit and I know that I would feel immediately uncomfortable if that's how I was greeted like this.

That being said, that's no excuse for this customer to behave this way.

Why are you asking for names on dto though?

we had a lady like that and for the longest time I just put her name as “no” cause that’s all she said. but one time I overheard my boss saying her name like he was allowed to know but we weren’t??? And I put her name on the cup and the look on her face of utter shock was great.

The name’s Bond.

What an ass... though your story reminds me when my old manager was trying to get us to ask for names in DTO. It always feels awkward to ask and was trying out different phrases for a time.

I asked this one guy "and who are these drinks for?"

His response was a confused "uh, for me and my realtor."

I couldn’t understand for the life of me why corporate thought it would be a good idea to require that we ask for names in drive-thru. Absolute nonsense that results in frequent awkward moments or the occasional explosion like from the customer in this story.

I once asked a lady for her name and she goes, “I don’t want to give it to you, why does it matter, I’m the only one in the store?” And I said, “honestly ma’am it’s just part of our job, I have to ask you.” Like do they really not think it’s part of our job? Why else would we ask

Just make one up ffs.

My name is R'frothagaro the Terrible.

I never understand why people get weird about names. you can literally make up whatever you want lol not that deep. or you could say "no name" and thats fine too 🤷🏻‍♀️

I don't understand asking for people's names at the drive thru. Is it a shorthand for verifying the person in front of you has the corresponding order? I was not trained to ask for people's names at DT and it seems like a waste of time to me given the pressure to crank so many people out the door at once. When I was a barista I would confirm a person's drinks at the window and only ask the name at DTO if they tell me it's a mobile order.

That is a beautiful response. I want to say this to someone one day

One time I asked for a name and he gave me a swear word in a foreign language (jokes on you idiot, I’m a polyglot). I just said ok and didn’t write it in LOL

It gets me in a bind when a customer doesn't want to give me a name a few times in a row especially when they order similar things.