Starbucks Baristas: The daily grind
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What did you wish you learned WAY earlier? (self.starbucksbaristas)
submitted by JeanLucPicardsAss
I am training a green bean tomorrow and I feel prepared. I will not, however, pretend that there aren't a MILLION things to go over. A lot has become muscle memory for me and I don't want the green bean to miss out on info just because I store it in the deep dark of my mind.
So, what did you wish you had learned in the first few days, but didn't?
What would have been helpful to know on your first day of training?
Did you wish you were taught in a different way?
Thank you for the input:)
So, what did you wish you had learned in the first few days, but didn't?
What would have been helpful to know on your first day of training?
Did you wish you were taught in a different way?
Thank you for the input:)
Ristrettooo 33 points 2y ago
This is a really random specific thing, but it took me over a year to learn that you could activate multiple gift cards for the same amount quickly by using the Quantity button before the Activate button and now I make sure to mention that to every person I train.
After reading Reddit a lot, I also make sure to show everyone how to get onto My Partner Info, get their partner card, and add their numbers to the app.
After reading Reddit a lot, I also make sure to show everyone how to get onto My Partner Info, get their partner card, and add their numbers to the app.
JeanLucPicardsAss [OP] 7 points 2y ago
I didn't even know this.. random specific things are just what I'm looking for! Good to know, thanks. As for the hub and partner apps, I completely agree. I didn't think about that either thank you ill add it to my list!
richayy420 3 points 2y ago
THIS! When I learned this my entire life change. With teacher appreciation week not too long ago it really made POS run swiftly
audiob1ood 24 points 2y ago
I train baristas as my store often. Some of the things I always mention:
1. IT IS JUST COFFEE. We are not in the business of saving lives; if you make a mistake, it's not that big of a deal and a coffee can always be remade. If a customer loses their shit, that's on them. Don't let them get to you.
2. This job has a steep learning curve, and the training isn't set up to set you up for success. Most of your training will feel like info dump; don't feel like you have to memorize it all on the first go-around and don't be afraid to ask questions.
3. Always be doing something. If you're not sure what you could be doing, ask.
1. IT IS JUST COFFEE. We are not in the business of saving lives; if you make a mistake, it's not that big of a deal and a coffee can always be remade. If a customer loses their shit, that's on them. Don't let them get to you.
2. This job has a steep learning curve, and the training isn't set up to set you up for success. Most of your training will feel like info dump; don't feel like you have to memorize it all on the first go-around and don't be afraid to ask questions.
3. Always be doing something. If you're not sure what you could be doing, ask.
JeanLucPicardsAss [OP] 3 points 2y ago
Thank you!
FuschiaFeather 14 points 2y ago
My trainer didn't want me getting in the way of people on bar so I spent way too much time on the support role. So, mine would be actually spending time to do some hands on drink making!
JeanLucPicardsAss [OP] 6 points 2y ago
Oh absolutely! I want them to be well versed for any position, so that they're an asset on the floor during any shift. Of course that takes time and practice but no doubt ill prioritize this:)
DeepFriedJoseph 3 points 2y ago
I find this funny because I've worked with two supervisors that I told me all different things. One has told me that bar is a privilege and you must know everything from the back of your hand before you're placed on bar. Another told me that she puts people on bar so they can get use to it since it's the main position in Starbucks. I find it really messed up to limit someone on one thing holding them back when its the meat and potatoes of the job is making drinks. It all depends on the person training you.
JeanLucPicardsAss [OP] 2 points 2y ago
As the trainer in this situation, I'm going to let this green bean have time in every position to practice. Its not a "privilege" to be on bar in my opinion. If you're strong on bar (or in another position like taking orders), you'll get placed there more often and on busier days. There is no way to know what green beans stronger positions are unless they get to try them all out and improve overtime. On slow days I try to put people where they want to improve and I coach as needed. On busy days, everyone moves to their best position. It wouldn't make sense to me any other way
imtired_3333 9 points 2y ago
Some specific things in my opinion:
I would have loved to be THOROUGHLY trained on how to do prep stuff when I first started since that’s what they will likely be doing for the majority of their time in the beginning. I hated asked how to do everything because we just quickly brushed up on it when training.
“Alternative names” for items since they’ll likely be on front a lot too (ex: medicine ball, John Wayne, red eye, etc)... this one isn’t that important but it would be a plus for them :)
I would have loved to be THOROUGHLY trained on how to do prep stuff when I first started since that’s what they will likely be doing for the majority of their time in the beginning. I hated asked how to do everything because we just quickly brushed up on it when training.
“Alternative names” for items since they’ll likely be on front a lot too (ex: medicine ball, John Wayne, red eye, etc)... this one isn’t that important but it would be a plus for them :)
CuteLittleKarty 3 points 2y ago
Yes! I had no idea what things like a dirty chai was. So confusing but now it makes sense after someone stopped to explain it to me
JeanLucPicardsAss [OP] 3 points 2y ago
This is really helpful thank you!
imtired_3333 6 points 2y ago
Or maybe even showing them where very common customization buttons are because I know when I first started the custom tab overwhelmed me lol
Ex: VSCCF, Frap chips, Inclusions, tea base... I guess just encourage them to look at that page because at least for me when I first started and even now, that screen is a lot to take in
Ex: VSCCF, Frap chips, Inclusions, tea base... I guess just encourage them to look at that page because at least for me when I first started and even now, that screen is a lot to take in
noob_trees 1 points 2y ago
At my store, I've noticed trainers having green beans use an extra pos screen to practice ringing orders in with the drive thru. Helps them get used to wearing a headset, and typing orders in.
JeanLucPicardsAss [OP] 1 points 2y ago
This is exactly my plan for our second shift together! I'm going to have them punch in the orders for the drive, but on a spare POS without any pressure for speed or talking to the customer while looking for the buttons.
JeanLucPicardsAss [OP] 1 points 2y ago
I do have an idea of how I want to go over the POS... how I wish it had been explained to me. Even now I feel I'm coaching on how to punch certain things properly very often at my store
-zombie-squirrel 2 points 2y ago
Also how to ring up an undertow! We get that one at my store often
ayrihanae 2 points 2y ago
What’s a John Wayne?
1_derfulblanket 7 points 2y ago
Short cup
1 shot of vanilla
Splash of milk, usually 2%
doppio espresso
When you drink a JW, you are supposed to taste every layer individually: Espresso first, then milk then vanilla. You achieve this by putting the large silver spoon flipped upside down (so that it looks like a dome on the cup) but at a slight downward angle into the short cup.You pour the espresso over the spoon and it drips onto the milk gently. Voila!
Edit: forgot to mention, a John Wayne is also an undertow in certain parts of the states.
1 shot of vanilla
Splash of milk, usually 2%
doppio espresso
When you drink a JW, you are supposed to taste every layer individually: Espresso first, then milk then vanilla. You achieve this by putting the large silver spoon flipped upside down (so that it looks like a dome on the cup) but at a slight downward angle into the short cup.You pour the espresso over the spoon and it drips onto the milk gently. Voila!
Edit: forgot to mention, a John Wayne is also an undertow in certain parts of the states.
noob_trees 3 points 2y ago
Yup, its an undertow here
DeepFriedJoseph 1 points 2y ago
Thanks for the explanation. No one has ever properly told me how to make it under toe before.
lightofyourlifehere 7 points 2y ago
Do NOT PRESS BOTTONS FOR THEM. They will miss everything your doing and won't know where anything is on the register. Point at the buttons they need to press as they go so they know where they are, get it into memory, and the order can still go through quickly
rosesandthorns17 5 points 2y ago
please encourage them to write stuff down omg i wrote a bunch of things in my notes on my phone and i referenced it quite a few times (how to make sweet cream, different dates etc) it made me feel better ab not asking a bunch of questions and made things faster i feel like
JeanLucPicardsAss [OP] 10 points 2y ago
I bought a tiny notebook and called it "the daventi code" and wrote down everything too! I'm actually planning on creating a reference binder for my store, with recipes, dates, procedures, things to do when you have no idea what to do haha. Thank you! I'll let them know how helpful it can be
roowhoo 7 points 2y ago
I just wanted to tell you that’s an AWESOME name/title for your notebook!
JeanLucPicardsAss [OP] 5 points 2y ago
Thank you! Maybe I'll put it on the binder too
Razoriya 2 points 2y ago
Yes!!! When I was training, I wrote down some notes and it was a SAVIOR!! Especially when your asked to do things and you’re unsure , you can go back and check your notes :)
JeanLucPicardsAss [OP] 1 points 2y ago
I got them a notebook myself before the shift:)
(Apron sized of course)
(Apron sized of course)
noob_trees 4 points 2y ago
Show them the my resources app on the iPad. Also show them that they can get a recipie for a drink by typing it into the pos real quick. Having multiple places to reference things helps build confidence.
JeanLucPicardsAss [OP] 2 points 2y ago
Today we took time to go over every resource available including those, I agree that it helps a lot knowing there's always an answer near by.
M_Night_Sammich 3 points 2y ago
Please train them to say “behind!” as they walk behind baristas to get from warming to drive (or whatever your setup is.) I get really anxious that I’ll spill my drinks on someone if they come up too quietly.
Also the trick to add whip to a drink with alternative milk that would normally get whip (press no whip, then whip again to get it to print) so your baristas won’t have to ask.
Also the trick to add whip to a drink with alternative milk that would normally get whip (press no whip, then whip again to get it to print) so your baristas won’t have to ask.
rnaggie53 1 points 2y ago
I just learned that a few weeks ago & I’ve been at sbux for a year
LibraryBackground309 3 points 2y ago
just bookkeeping stuff, but how to use sick hours! I was a barista for a year before I learned I had to write them in the book instead of just asking my SM 🤦
JeanLucPicardsAss [OP] 3 points 2y ago
I learned that last week so I'm with you there... good call, thanks for the suggestion!
stqmine 1 points 2y ago
How do you use sick hours 🤣
LibraryBackground309 3 points 2y ago
Just like you can clock in/out using the Punch Communication Log in the book (book we do milk counts, temps etc. in), you can write your sick hours in too.
I believe the abbreviation is S for Sick Hours. And you write however many hours you are using. It's a similar process for how to get paid for getting the vaccine (in the US at least)
For example, I wrote down 2 hours for a dentist appt. I had recently
I believe the abbreviation is S for Sick Hours. And you write however many hours you are using. It's a similar process for how to get paid for getting the vaccine (in the US at least)
For example, I wrote down 2 hours for a dentist appt. I had recently
JeanLucPicardsAss [OP] 2 points 2y ago
You can also go onto partner hub, through to partner hours, and request days off! Just leave a note about what kind of day off (vacation, personal day, or sick day) so you can be paid accordingly
Konannos 2 points 2y ago
What life without the condiments bar is like
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