You are allowed to refuse to do something that makes you uncomfortable. That includes refusing to use a certain cleaning chemical, refusing to serve a customer who makes you uncomfortable for any reason, etc.

You are NOT allowed to work off the clock, or while on a break. If a shift or manager tries to make you work while clocked out or while on a 10/30, DONT ❤️. You can also leave the store on any of your breaks (as long as you’re back by the time it’s over).

If you’re sick or have an emergency, it is NOT your responsibility to find coverage for a shift. If you feel well enough to try, that’s obviously appreciated, but it’s your SMs job. It IS your responsibility to find coverage for any shifts you know you can’t make it to ahead of time, and you can be written up for not finding coverage.

Not sure if these count as “lesser known”, but I think they’re important

anything added to water, other than ice, is a custom iced tea. that includes fruit, syrup, matcha, etc. the button for it is on the “tea” tab.

the reason nitro cold brews can’t be served in a venti/trenta is for quality assurance (to make sure it has that “cascade” effect from the nitrogen), not because of high caffeine content.

I heard you also aren’t supposed to squeeze freshly brewed tea bags into the teas we make because it messes with the flavor?

my store is having problems now with breaks, once you step off the floor that’s when your break starts. we now have to carry timers on us along with the SM, if you don’t come back on the right time you’ll get written up, but my problem with it is my SM starts the time before we even step off the floor