Starbucks Baristas: The daily grind
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People With Children, At least pay attention when ordering (self.starbucksbaristas)
submitted by LilacFlores
Rant
We ran out of unicorn cake pops for closing shift that day since opening never thaws out cake pops for us. This one family (mom, dad, and daughter) come in and the daughter sees the unicorn cake pop in our display case, and starts demanding one. I apologize to her and the mother who was placing the order, but we currently didn’t have any.
The kid starts getting irritated and I repeatedly tell the mother that I apologize but there is nothing I can do. Mother finally concedes and asks her daughter if she wants another type of cake pop and she says no. Father places the order and then the mother goes to place hers. As we near the end of the order, where I ask for her name, she begins to not focus or pay even an ounce of attention on what I am saying. In situations like these, my trainer told me to just get them to pay and move on. Especially since the woman already had her card in even before she completed her drink order.
So the payment goes through and I direct them to where they are going to pick up their drinks. Well, the father leaves with the daughter because the daughter started to get irritated from her lack of unicorn cake pop. So the women/ mother is left to pick up the drinks. Well her drinks are made quickly and are placed on the handoff. Well the women stands there and is like “is this my order? How am I supposed to know my order?” Um, maybe because YOU ordered it???
She then proceeds to get upset at me for not asking for her name so she could know what her order is. She says it front of everyone waiting by the handoff and then raises her voice at me saying “next time you have to ask me for my name because I dont know what our order is.”
Now, i would understand my mistake if I didnt ask for her name but she was the one who refused to focus on me enough to even give it to me, and then to blame me and to try and be a condescending person from it makes me so angry. It also makes me sad because the mother is teaching her daughter to be that entitled and the relentless cycle of customer service abuse is going to continue because people like that teach those traits to the children they have.
We ran out of unicorn cake pops for closing shift that day since opening never thaws out cake pops for us. This one family (mom, dad, and daughter) come in and the daughter sees the unicorn cake pop in our display case, and starts demanding one. I apologize to her and the mother who was placing the order, but we currently didn’t have any.
The kid starts getting irritated and I repeatedly tell the mother that I apologize but there is nothing I can do. Mother finally concedes and asks her daughter if she wants another type of cake pop and she says no. Father places the order and then the mother goes to place hers. As we near the end of the order, where I ask for her name, she begins to not focus or pay even an ounce of attention on what I am saying. In situations like these, my trainer told me to just get them to pay and move on. Especially since the woman already had her card in even before she completed her drink order.
So the payment goes through and I direct them to where they are going to pick up their drinks. Well, the father leaves with the daughter because the daughter started to get irritated from her lack of unicorn cake pop. So the women/ mother is left to pick up the drinks. Well her drinks are made quickly and are placed on the handoff. Well the women stands there and is like “is this my order? How am I supposed to know my order?” Um, maybe because YOU ordered it???
She then proceeds to get upset at me for not asking for her name so she could know what her order is. She says it front of everyone waiting by the handoff and then raises her voice at me saying “next time you have to ask me for my name because I dont know what our order is.”
Now, i would understand my mistake if I didnt ask for her name but she was the one who refused to focus on me enough to even give it to me, and then to blame me and to try and be a condescending person from it makes me so angry. It also makes me sad because the mother is teaching her daughter to be that entitled and the relentless cycle of customer service abuse is going to continue because people like that teach those traits to the children they have.
Beardzesty 38 points 2y ago
Starbucks doesn't say, let people walk over you. Feel free to reprimand them for what they did. Something along the lines of, well actually ma'am, I asked for your name twice but you didn't even let me have 2 seconds of eye contact. Ill gladly ask again next time . Today however, I'm letting you know these are your drinks and are good to go. (I like to tell people they are good to go since it seems friendly and also directs them to GTFO)
daisy-trbl 10 points 2y ago
the customer’s behavior is definitely not okay. honestly, i would advise you to just ask for their name speak loudly if you have to. another option would be to type a defining feature (clothes or something) in place of the name. we do this at my store sometimes if we cant hear properly, the person walks away before we can get their name, or they flat out refuse to give it.
LilacFlores [OP] 4 points 2y ago
Thats a really good suggestion. Thank you! Although sadly in this case, she wasn’t wearing anything defining I could have written down.
Also, I asked several times and while I did raise my voice a little each time, I was advised by my trainer that I shouldn’t raise my voice too much because it can give off the wrong “tone.” I just know that in reality there was no winning :/
Also, I asked several times and while I did raise my voice a little each time, I was advised by my trainer that I shouldn’t raise my voice too much because it can give off the wrong “tone.” I just know that in reality there was no winning :/
YellowSphinx 5 points 2y ago
I had a lady come in with her daughter and order 6 drinks, she said she was in a hurry and demanded that I be quick. Which is whatever to me. But afterwards she looked at her daughter and said “now let’s time her and see if she can make our drinks fast enough” I didn’t care for that. So I looked at the lady and told her I would be making her drinks as fast as HUMANLY possible. so I decided to take my time and hand them out. When I finished handing them off I told her it would be in hers and basically everyone’s best interest if she didn’t teach her daughter bad manners such as the ones she demonstrated in front of me. we don’t need more idiots..
throwaway3456678 1 points 2y ago
I had someone do this to me too! She wanted her order pushed to the front because she was doing a drink run for a meeting (9 drinks, 6 food). I told her drinks will be made in order, that I won’t be pushing her to the front because it won’t be fair to the other people on their way to work. She wasn’t too pleased but 🤷♀️
YellowSphinx 1 points 2y ago
The entitlement of some people is hilarious. I had a lady try to push her way to the front. But the humorous part is that there was only one other person in the Starbucks at the time. and he was one of my regulars who didn’t speak much English. So she was asking him if she could go first because she was in a hurry and he didn’t even acknowledge her. I took his order and then hers anyway.
throwaway3456678 1 points 2y ago
wasn’t starbucks but it was a fast food place. i was in the middle of taking this couple’s order and a woman walked in, immediately went in front of the two people very obviously ordering and started to order a whole bunch of food. like, straight up pushed them out of the way. i told her i would take her order AFTER the couple’s, and she said “well i’m picking up lunch for work and i don’t feel like waiting.” yeah and i’m sure this married couple doesn’t want to wait either?? i don’t get it
YellowSphinx 2 points 2y ago
People are ridiculous. did you tell her that she should have come in sooner. It’s first come first serve. We FIFO our customers as well as our shelves.
LilacFlores [OP] 1 points 2y ago
I wish I had the courage to do so. You should be proud you stood up for yourself :)
csaine 3 points 2y ago
"I'm so sorry, you never gave me your name" 🙄🙄🙄🤷
Even_Resolution_2097 2 points 2y ago
I wish I could fire customers.
BenignRaccoon 2 points 2y ago
Here I was about to defend the people but oml
I have a 6 month old who is just discovering she can jerk herself forward and reach for things (my step daughter was 5 when she was up here and has autism and would sometimes scream and cry if I had my hands on a certain part of the cart) so I understand it can be insanely overwhelming but there's no reason for that.
At my store we end up forgetting the name often and just either hand off based on the face or say the order
I have a 6 month old who is just discovering she can jerk herself forward and reach for things (my step daughter was 5 when she was up here and has autism and would sometimes scream and cry if I had my hands on a certain part of the cart) so I understand it can be insanely overwhelming but there's no reason for that.
At my store we end up forgetting the name often and just either hand off based on the face or say the order
FfierceLaw 0 points 2y ago
I’m allowed to offer customers baked goods from the pastry case, I let them know it was opened that morning. I would have used warming tongs to get it out of the case. Most people want it. That said, sorry she was terrible to you about her name on her order, she’s obviously distracted. I would have gone into closed orders on the POS and printed her receipt so she would have a list of what she ordered
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