torpac00 7 points 2y ago
SSV here! encourage your baristas. if they’re doing a good job, tell them! and be specific. watch body language of people in busy positions and make sure to change the play every so often so people aren’t run down. if they need something, do/get it for them. c support person isn’t always strongest so keep that position in mind when you’re doing your thing. blast the music on a good playlist, get everybody lit to get their day going or to push that barista through their last hour when they’ve already been there 7. empathize and work together. the more you do for them the more they’ll do for you (if they’re good) lol.
Casscrafts90 3 points 2y ago
I was a supervisor for years and I got promoted about 6 months after starting as well. It’s definitely a big change. You have to keep track of a lot more, which I think is the hardest part.
Remember that you WILL make mistakes. You’re gonna forget to give that four hour partner their ten and have to give it to them at the end of their shift, or you’ll forget to finalize the deposit before you leave on a close. Starbucks is such a huge corporation that any mistake you make has been made countless times before. There are systems in place to cover your ass for any normal hiccup you have.
Ask the other supervisors for advice and support. Make checklists of whatever tasks to complete during your day part. Read the line chart religiously. And communicate with your baristas! They’ll remind you that you haven’t done floors or that they’ll meal break in two minutes.
Overall don’t stress too much. Don’t be too prideful to admit when you’re confused or made a mistake and you’ll be totally fine ☺️
jaywithhearts 2 points 2y ago
you're not alone!! i'm promoting soon after being here for just a little over a year and i'm 18 compared to all the other shifts being 23+. i can't give you any advice as i haven't started training yet but i'm super nervous!! keep us updated on what happens !! you got this :D
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violentfemme17 1 points 2y ago
Always think big picture. I personally believe focusing on your baristas needs has a trickle down effect to the customers being better taken care of. I have a lot of ssv who will be cleaning an oven in the middle of afternoon rush and never seem to recognize that now is not the time.
It can be stressful but at the end of the day I just like to think of it as being a barista with keys.