Cold foam lids, am I the only one that gets annoyed when customers want straws with cold foam?(self.starbucksbaristas)
submitted by LSDbarista
tryingtobecheeky118 points2y ago
Although it's dumb, they may have disabilities. Or honestly, if they are paying a bunch of money for a drink, it's up to them to enjoy it however they enjoy it.
Cause who cares? Got more important things to think about.
Fast-Success-559786 points2y ago
Aha I had to get a straw one time because I just came from the dentist and my mouth was numb and I felt like an idiot but I couldn't sip it from the cup lol
Kittywizarrr77 points2y ago
Though I get the frustration, I understand that some people can’t drink from the lid because of issues with their month or throat, whether it’s from surgery or not. It’s great when those people also bring in their own straws to help reduce plastic waist, but I try not to judge a person if they need a straw from us
IfuDidntCome2Party46 points2y ago
Exactly!
I learned from experience in the customer service industry, the less I allowed myself to get annoyed or ask why, at things customers want/paid for, the better my days became. I found, the sooner I forgot (let it go) about a testy customer, the 99% were fine the rest of the shift.
If a customer pays for 20 pumps of Hazelnut in their drink. Don't get upset. You got the job, and they PAID for it.
Only YOU can make yourself have a good or bad day(s). Let that shiat go or clock-out.
Snarkybratt2 points2y ago
Lol, I feel ya, but why would 20 pumps be any more than 3-5, if it’s in the recipe of the beverage?
sunnyismybunny25 points2y ago
i don't get annoyed, but i just wish customers knew WHY we have nitro lids for cold foam drinks.
the purpose is for the coffee/cold brew/whatever to cut through the foam. it's a unique and measured flavor experience for that express purpose.
putting a straw into it makes zero sense because then you're drinking the coffee down and the foam on top is just...sitting there
LSDbarista [OP]10 points2y ago
I do try to explain the special lid. Then they look at me like I have three heads, stir the drink up (wtf) and walk away. That's exactly why I love my dog more than most people.
[deleted]5 points2y ago
You gotta let it go my friend. That shit will eat you up and in the grand scheme of things, does it matter? Hell nah.
LSDbarista [OP]0 points2y ago
I never let the customers get to me. I look at them as entertainment. Annoyed may have been the wrong word. I am just trying to get them to enjoy the cold foam the way it was meant to be enjoyed.
canidieyet_5 points2y ago
tbh i love mixing my salted cream cold brew. it’s so good that way
sunnyismybunny3 points2y ago
yea nah thats cool. i like that sometimes mixing it all together. at least then u are tasting the foam with the coffee.
philosopher_cat_lady23 points2y ago
On the one hand, of course you're supposed to sip cold foam. On the other, a Frappuccino has whipped cream on top and is drunk with a straw. I tend to not judge how people like their drinks, as taste is subjective. Also, they could have more objective reasons for using a straw, such as a disability or a desire not to stain their teeth.
Speaking of that, though, am I the only one who gets annoyed when a barista puts a flat lid on my drink with cold foam instead of a nitro lid? I'm gonna get a lot less of the cold foam in my sip, dude.
givemeapples5 points2y ago
We still have nitro lids? I thought they were discontinued? We haven't had nitro lids since we "phased them out" :( I'm with you on that one 100%, I wish we had nitro lids...
philosopher_cat_lady1 points2y ago
I didn't know Starbucks was phasing them out. I'll have to ask my SM if we'll be doing that
givemeapples1 points2y ago
Yeah now I don't even know the truth anymore.... maybe my manager just didn't want to deal with ordering them and lied about discontinuing them??? Idk but all I do know is that I miss them 😭
philosopher_cat_lady1 points2y ago
LOL
littleedge3 points2y ago
I was under the impression that the first step of consuming any whipped cream-on-top beverage was to take the lid off and consume the whipped cream...
Have I been doing life wrong?
chaellas_19 points2y ago
I always ask if they want a straw. Who cares.
SadElvenMermaid15 points2y ago
i get annoyed when they do things outside of the norm and i feel pressure that im failing.
we're expected to do 2 somewhat conflicting things:
1. serve them efficiently 2. serve them in a cafe style connecting way. to me that is laid back and not so concerned with time.
so they want customized personal experience, but they want it fast. that clashes and the result is stress on us.
ladyelenawf14 points2y ago
I love the sippy lid. Although I do get less ice because of it. Getting knocked in the teeth with a chunk of ice is painful for me.
cxbar4 points2y ago
my store doesn’t even have nitro lids anymore...
romanianhopscotch2 points2y ago
I get more worried when they do want a straw and I just gave them this lid with a giant ass hole in it that’ll spill if it falls over. Oh well.
[deleted]4 points2y ago
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create_consciousness1 points2y ago
It’s frustrating for sure! Starbucks should do hemp straws though. My concern isn’t the straws it’s how bad for the environment they are. I’m sure Starbucks can afford production you know?
sadboy08101 points2y ago
Is it weird if I’m the only barista that wants a cold foam lid and not the regular sippy lid...
iatetoomuchcatnip1 points2y ago
Yeah
[deleted]1 points2y ago
[deleted]
jdsalingersdog8 points2y ago
That is not standard. Certain beverages come with certain lids. Nitro & cold foam come with the “sippy” lids with a wider mouth. As a customer, you can always ask if you’d prefer one lid over the other! (Except for, typically, a dome lid if there’s whip on an iced beverage.)
leopardsocks0 points2y ago
Lol I agree. I only get annoyed because we had to keep the straws behind the counter due to covid and then we FINALLY put them back out, only to have to keep them behind the counter again due to the shortage. I swear I hear "CAN I HAVE A STRAW???" being squawked in my ear so many times a day, I hear it in my sleep. Not to mention, it slows us down and impedes drink accuracy to have to keep stopping what we are doing in the middle of whatever countless times per hour to grab them for ppl.
FruitPoopLoops-8 points2y ago
Sksksk kill the turtles
CLEf11-8 points2y ago
No I do tooit's dumb.
impasse602-5 points2y ago
I wanna be petty and say “save the turtles!” Whenever somebody asks for straws
lobosloboslobos-5 points2y ago
No. Even when you explain to them the purpose of the nitro lid, they just shrug and have their pointless drink with their pointless straw.
NyanBecca-2 points2y ago
No because they are literally drinking the drink WRONG. The point of the lid is to drink the foam WITH the cold brew. Not drink all the cold brew and then drink the foam. Or I guess since everyone puts foam on everything now, whatever you put the foam on top of, iced white mocha etc. If it was meant to be drank through a straw it would have had a flat lid on it (pre strawless lids obvi).
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