Bruh my store has this one regular named Faith, an overly-sweet lady in her 40's or 50's that always wears black everything with bejeweled accents like "bebe" across the shirt and her mask is always covered in sequins and just-- ANYWAY, She usually comes in, reloads her starbucks card for anywhere between $20 to $100 and then orderes her Venti Caramel Macciatio with blonde shots and coconut milk and 3 pumps toffee nut, 3 pumps hazelnut and 3 pumps caramel and extra caramel drizzle and thats all fine and dandy and all that but when i saw her coming in for the second time yesterday, there was a newbie on front reg and i was not aboit to leave him alone to deal with her and her complicated orders, so i stood beside him and talked to Faith for him (the green bean is v shy and not v experienced in customer service as ive been told)-- and surprise surprise !! She DOESN'T order her usual, and instead asks about the shaken espressos- i explain the three kinds we offer qnd how the original one was called the doubleshot on ice and then tell her abt the brown sugar oat and the choclate almondmilk, and she chooses the oat--

but without ice.

and i stood there for a moment and eventually said smth like "well... thats the main thing about it is.. the ice.."

Then i offer to make it with light ice, explaining to her that without ice it would basically be an iced latte, and offered to make it for her that way instead, then wants to know the price difference (it was only a few cents more to make it like a latte), and ultimately she was fine with a Venti blonde oatmilk latte with 8 pumps brown sugar syrup (bc she likes things sweet), cinnamon powder and no ice.

But holy shit if i wasnt there to support the green bean he would have thought it was totally okay to make a shaken espresso drink with no ice and i just-- n o.