I’m so sorry this was your training experience. I’m a barista trainer myself, and have seen more experienced partners not have any patience for newer partners. It’s frustrating to see.
I take it upon myself to support and coach when I can, but I can’t be everywhere at once, ya know?

I was fortunate enough to be trained by an awesome barista who was kind and patient. Because of her, I train with kindness and patience and it’s a positive cycle.
You are NOT supposed to be stressed out and demeaned at work. I don’t care what anyone says.

I suggest speaking with your SM about your experience and how you don’t feel supported at the store. It’s important to put your experience and feelings on your SM’s radar because they have a responsibility to ensure you have all the tools you need to succeed at work.
If, after having a conversation with your SM you notice things have not changed and don’t seem to change soon, there are resources on the partner hub to properly and professionally file a complaint against your SM.

If you don’t feel taking these steps are necessary now, feel free to wait things out in hopes things get better, but from personal experience I can ensure you you’ll only run into more issues with the negative atmosphere at your store. Also, you probably aren’t the only partner with these concerns and frustrations.

Hope this was helpful. Sorry again for your experience. It’s not like that at every store.

i’m been working at starbucks for almost a year now, and it was not a walk in the park when i first started. i also got trained at a smaller store with no drive thru, got taught basically nothing, and then had to start at one of the busiest stores in my city. that was also understaffed and everyone was stressed (got hired the day of the interview, and started training the very next day). luckily for me, the people at my store at delightful to work with, and always had my back. if it wasn’t for them, i don’t know what i would do.

my biggest word of advice is always ask questions. even if it is super busy and doing a rush, i can guarantee you that your partners will be less upset if you ask a whole bunch of annoying questions, rather than honestly messing up (when i say annoying, i mean questions that may be a no brainer to them, but since you’re new, how the hell are you supposed to know?).

tip 2 is to when you get the chance, watch them. it’s a good way to pick up on tricks and tips without asking questions, it really helped me. especially with bar.

it took me about 1-2 months to ask ask said annoying questions, and about 5 months in to feel total confident. of course, i still ask questions. everyone does.

always remember that everyone works and learns at their own pace. so never feel as if you’re “too slow” or a nuisance to your coworkers. you were hired for a reason, and i know that you’re gonna be a stellar partner, these people can yell at you all they want, you’re gonna be better than them at their job.

I will never understand a lack of patience towards newbies. It sounds like a serious personality flaw regardless of the situation.


Do you tell them that you haven't been informed/trained concerning the things they get upset about?

Your coworkers stink

This is what holding me back from applying to Starbucks. I’ve worked at fast food & Ik what to expect.

I'm not excusing their behavior because you absolutely should NOT be getting treated like that. But I'm guessing a big part of their frustration is (because we've had the same issue at my store) when you finish training at one store, the store manager, along with everyone else, assumes you're fully trained or at least to the extent of a newly trained barista. If you were trained at a store without a drive thru you were of course never trained on drive thru and someone at your store now has to train you on that.
We had a new girl train in at another store and then when she got to our store she told us she hadn't even touched bar before. Not her fault, but now thats hours one of us has to take from our already overworked and underpaid time and train her on bar while still on the floor because they're technically done with their training shifts. Also keep in mind that the trainer from the previous store gets that training bonus, while the partner that actually trained them on bar maybe receives a "thank you".

Trainer here: I always tell my trainees I don’t expect them to be good until maybe 4-6 months (took me about 9 months until it clicked and made sense for me). It sucks that it seems no one has our mission on their mind at your store nor empathy. It’s okay to not know things, specially since they give us 4-5 days to train. Takes a while to know the ins and outs. I’d try talking to your SM about it or even your DM because were supposed to uplift each other, not make it harder/undesirable to work with.

Good luck on your journey !

No you are not alone in this im still pretty new myself to be honest im already 2 months in and I've had to deal with alot of condensing rude ass coworkers and customers who think they're better than everybody else. But the best thing to do in my honest opinion is to never give up as much as possible and keep going even if times get really fucking hard just tell yourself your only getting paid to do your job nothing else.

Tell them you only had 6 days! Some of my coworkers were like, “how do you not know this???” and when I explained I had 5 shifts before switching to a store w a drive thru they were mad at starbucks, not me, and started helping me more!

Thankfully, my store is less than a month old so everyone who's working is pretty okay with me stumbling around (except for some coworker whos tone made me feel completely stupid about writing "IWM" for iced white mocha, when it's supposed to just be WM and the cup let's them know which to fix)

Yesterday though, I cried while checking people out. I was put on register for the first time and basically just told "okay here's where you find the drinks and food, that's all you need to know" kept giving people talls instead of grandes because I was following how the cold side of the cups was set up (so tall, grande, venti, trenta when it's tall, tall, grande, venti on the hot side). I cried cause I could not for the life of me find this customer's drink in the menu. They were super nice about it but oml, first customer and I had to void items 4 times.

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