Starbucks Baristas: The daily grind
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What are some things you find you have to say or ask more than you should? (self.starbucksbaristas)
submitted by cringeqween13
"What size"
"Is that hot or iced"
"What else can I get for you" / "Is that everything" / "Can I get you anything else"
"Is that hot or iced"
"What else can I get for you" / "Is that everything" / "Can I get you anything else"
sanriobf 64 points 2y ago
“Is that refresher with water or lemonade” immediately followed by the size question. You’d think if someone wanted a trenta mango dragon fruit with lemonade, they’d order that
cringeqween13 [OP] 52 points 2y ago
What drives me crazy is when it's a massive order and you have to ask all these questions after every. Single. Drink.
SadElvenMermaid 17 points 2y ago
"can i get a refresher"
types it in
"oh wait, with lemonade"
ok now i have to retype it since we dont have an add lemonade option n company too big to hear our opinions on their program rollouts .
and then after the order they ask for a water like i should get it when the water is on bar
types it in
"oh wait, with lemonade"
ok now i have to retype it since we dont have an add lemonade option n company too big to hear our opinions on their program rollouts .
and then after the order they ask for a water like i should get it when the water is on bar
sanriobf 13 points 2y ago
Let’s not forget “can I get a Starbucks refresher?”
Bro pls I’m begging them to just order the drink they want
Bro pls I’m begging them to just order the drink they want
WartyTortoise 3 points 2y ago
There's absolutely an add lemonade button. On the custom screen, it's yellow. You can do no water add lemonade. Hope that makes it a little easier for you!
SadElvenMermaid 3 points 2y ago
it does but it probly makes it more difficult for bar when they see refresher, then 2 extra customizations. i wish it printed out as refresher with lemonade
umbellate 2 points 2y ago
We used to get in trouble if we had too many "voids" on our register...
CocoPigeonPie 2 points 2y ago
Same as in "can I get an ice coffee/cold brew" "and with milk" people please order them with milk in the first place 😭
False_Fix2956 36 points 2y ago
“any milk or sugar in your coffee?” the amount of times i’ve had someone order a regular coffee and then complain when there wasn’t any milk or syrup is unreal
sydbey_ 15 points 2y ago
Lol or when they tell you “just the regular amount” as if there is a standard amount of sugar or cream?? or sometimes lately I’ve even been getting “i dont care,” when I’m asking specifying questions like ok first of all, why??? 😂
cringeqween13 [OP] 10 points 2y ago
"3 creams, 3 sugars" when someone says regular amount I just hit the cream button (thats 'regular') if they want a "splash" I do click light, if they want a splash of coffee with there milk, I click extra.
havensward 5 points 2y ago
I hate the number of creams so much. That's how they do it at Dunkin, and we're across the street from one. So constantly explaining "we pour ours in by hand", and being met with confusion...
cringeqween13 [OP] 2 points 2y ago
My only response to that would be "With all do respect sir/ma'am this isn't Dunkin' Doughnuts. We are not owned nor operated by the same people and therfore do not use the same products or have the same training."
pcrnography 1 points 2y ago
There are literally no Dunkins for 20 miles where I'm at. People still order 1/2/3 creams 🙃
sydbey_ 3 points 2y ago
sure I mean depending on how they word it it’s different and sometimes you can tell if it’s a little or a lot by phrasing but I don’t like it when someone tells me “whatever you usually put in it” or “the standard / regular” amount of cream or sugar for a coffee because there is no standard or regular amount lol and sometimes they end up coming back complaining there wasn’t enough cream / sugar and it’s like ok bud how about giving me more of an idea of what you want then so we don’t have to play this game?
hunnyau 26 points 2y ago
if they changed the milk or if it’s an iced mocha/white mocha since some customers don’t know wc still comes with it even if it’s iced.. “did you want to keep whip cream”
cringeqween13 [OP] 20 points 2y ago
Omg I can remember how dumbfounded I was the first time someone ordered a skinny vanilla latte with extra Whipped cream and I was just like..."ma'am you do know our Whipped cream isn't sugar free??"
Dopio_Depresso 14 points 2y ago
"It balances it out!"
cringeqween13 [OP] 3 points 2y ago
I'm going to upvote this comment but I'm not not happy about it. (It's too accurate.)
rosesandthorns17 24 points 2y ago
“did you want to keep the whip on that?” and they look at me like i’m an idiot for asking. ma’am you ordered a dairy alternative i just don’t want fuck over ppl with actual dietary restrictions
lerika_danielle81 10 points 2y ago
they really do look at us like we’re stupid lmao. I’ve asked customers numerous times “do you want whip on that” and they’ll have a look of disgust on their face and respond with “oh god no” like why didn’t you just say you didn’t want whip in the first place? how was I supposed to know you hated whip
SpinachLegal 20 points 2y ago
“Do you want that with lemonade or water?” to avoid them adding it in at the very end🥲They’re separate buttons!!!
theLegendairy1 19 points 2y ago
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FoxyOnTheRun_ 21 points 2y ago
“What? Oh. Grande.“
”Great and was that going to be hot or iced today?”
”I said GRANDE.“
I love playing twenty questions and handholding someone through their entire order. Or how I get to do the exact same thing with the next person - it’s just nonstop thrills, really 🥲🥲🥲 and I don’t want to die at all
”Great and was that going to be hot or iced today?”
”I said GRANDE.“
I love playing twenty questions and handholding someone through their entire order. Or how I get to do the exact same thing with the next person - it’s just nonstop thrills, really 🥲🥲🥲 and I don’t want to die at all
theLegendairy1 8 points 2y ago
It's the same thing with the next person that gets me. Like, you watched the person in front of you just go through this and it just took longer to get their order, why don't you just supply the information that is being requested every 10 seconds?
meggars 8 points 2y ago
Your original comment is modern art. I would hang it up in a museum if I could.
cringeqween13 [OP] 7 points 2y ago
I asked a lady "what can I get started for you today" and she responded "honestly I have no idea" so my smart ass goes "let's start with the size and if you want it hot or iced"
cringeqween13 [OP] 4 points 2y ago
Did my little ADHD brain click all of those? Yes. Was I mad about it? Yes. Do I regret it? Probably
gay-macaron 14 points 2y ago
“And did you wanna keep the classic in that?”
Many-Medicine6836 11 points 2y ago
"What's classic?" In an annoyed tone
DieLawnUwU 12 points 2y ago
when people order at the drive thru and don’t say that’s it or some other words that signify that their order is complete and I have to keep asking if that’s it for them
cringeqween13 [OP] 6 points 2y ago
I can't count the number of times I heard "Can I just get a [insert drink]" and when I ask if that everything they list a few more things. Like I know elementary school English class was hard but when someone says "just a-" they are referring to 1 thing. One. Uno. Eins. Singular!
Struggling05 9 points 2y ago
May I get a name for your order? Just DTO things
cringeqween13 [OP] 13 points 2y ago
The way my SM has us doing it is saying "Hi, welcome to Starbucks. My name's [insert your name], what's you're name?" I've had quite a few people name Grande Caramel Macchiato.
blueberrrytea 8 points 2y ago
kinda relevant but when people say “oh just do whatever” i’m not making this drink for me i’m making it for you so please tell me how much you want of whatever you’re adding
[deleted] 6 points 2y ago
You ask them “what size” and then they repeat their whole goddamn order
cringeqween13 [OP] 4 points 2y ago
Without telling you a size
breadcat3 4 points 2y ago
“Please do not reach into the bar area, this is for employees only and if you need anything just ask one of us ((the employees)) to grab it for you” we also have a sign up that basically says this as well. I can’t tell u how many times I’ve nearly spilled hot milk on a customer while I’m going to rinse the pitcher bc they’ve reached underneath our plexiglass to grab cinnamon shakers, napkins, etc. we also have a box of paper towels to wipe down the counters and when customers see them they always grab the box and try yanking out the paper towels, but they’re tightly packed so usually the towels get stuck and they start knocking stuff over
cringeqween13 [OP] 3 points 2y ago
Luckily haven't dealt with this (yet) but why are people so AHHHH like I can understand children, they're curious about everything, but full grown adults have no excuse. The closest experience to this I've had was a woman helping herself to a lid, putting her hands all over all the other lids in the process. I feel like adults need to be treated like a child trying to put their hand on a hot stove.
breadcat3 2 points 2y ago
LITERALLY these adults are the stupidest people I’ve ever met. Why am I babysitting u ur like 35 years old
Many-Medicine6836 4 points 2y ago
Obviously only recently, "Is your indoor seating open?", literally 4 times a day over the phone, at least 3 or more times on person.
cringeqween13 [OP] 3 points 2y ago
I hear "Can you throw this away for me?" While trying to hand me trash waaaay more often than anyone should. Yesterday I gave someone the a Java chip frap instead of the cookie crumble they ordered and when I said "due to covid we can't take anything back, but you can keep it" she said "no we don't like it" and just put it on the ledge outside the DT window and left.
havensward 3 points 2y ago
I've been getting that since café closed for the pandemic. Often from the same damn handful of people.
CV02A 3 points 2y ago
Had a debate with my husband about this. He hates saying long, complicated drink orders (it was just a grande nitro cold brew with vanilla sweet cream cold foam) because it sounds obnoxious to say the whole thing. He feels like it's simpler for both parties if he just states the drink (like white mocha), but then I explained to him it's better to say it all at once than to have multiple pauses in between where the barista has to follow up with 3 additional questions.
Bethbehz 2 points 2y ago
To be fair to the untrained eye there are times that your menu signs can be very confusing regarding the drink sizes. You know it because you work there but as a customer that visits rarely it's a lot more confusing.
cringeqween13 [OP] 4 points 2y ago
Small/ medium/ large work just fine
storietime12 2 points 2y ago
“Sorry”
scooter3145 1 points 2y ago
What size?
too-Affectionate -4 points 2y ago
This is literally just our job...I get you want them to know what they want ahead of time but they aren't baristas
cringeqween13 [OP] 4 points 2y ago
When someone has ordered multiple drinks and with every drink you have to ask "what size" it get a little frustrating when you continue to have to ask them what size they want. I understand Starbucks has different drink sizes than other places, but if someone says small, medium, or large any barista will know what size they're asking for.
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