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Starbucks Baristas: The daily grind

Full History - 2021 - 06 - 03 - ID#nrgiq9
25
TRENTA VENT (self.starbucksbaristas)
submitted by hallowolfyx
I’m really bad with rambling, my ADHD brain says I must keep every detail in every single vent or story I have so I will be leaving a TLDR at the end. feel free to scroll.

alright, so I’ve been a barista for Starbucks twice. the first time, I was hired at a corporate store and trained, but as soon as my training ended COVID hit. I was sent on quarantine and relocated due to having to move out of dorm, and once I was relocated I was laid off due to my store shutting down.

I was rehired in March at a licensed store at a hotel. this means no drive thru, but the hotel I work at has a conference center so there are tons of events. this information will make sense soon.

I absolutely LOVE being a barista, and my work environment is pretty good for the most part. I only have one coworker I dislike (he tried to put steamed milk in an iced drink, and he has been trained TWICE). I like to think I perform very well at my job. I always put in 100% into everything I do, and I try my best to stay busy.

my boss continuously praises me and told me a few weeks ago she hopes I become a shift supervisor. I have expressed I would enjoy to become a shift to her, and she says “it may come quicker than you think”. she then tells me a few days later she is opening a shift supervisor position and then LISTS OTHER PEOPLE SHE THINKS SHOULD APPLY. this made me wonder “oh did she forget that I want to be a shift supervisor?” so I planned on talking to her about my interest again. then, she closes the position, hires an assistant store manager, and that was the end of that. I was like “okay maybe it’s just not time” and leave it alone.

now, like I mentioned earlier, we hold events at the hotel, the majority being dance competitions. I am working my third dance competition, and the first one we were VERY understaffed. this time, we are staffed, but a lot of our baristas are new and are not fully up to speed when it comes to rushes. this competition is Mon-Fri, we have people we hired specifically for weekends, so my boss is stressed because it was a last minute notice and there are not enough people to work weekdays. she asked me if I could possibly come in 7am-4:30pm on two days in the week instead of later. I say okay. she then asks me to think about coming in on one of my off days. I think about it and set up a short 7am-12pm shift. not bad. however, I ended up being pulled into working my other off day. so here I am today, having worked 7 days in a row out of 10. my next off day is on Monday. this isn’t the main point of my rant, but it has left me EXHAUSTED and I have barely slept in these past 4 days of the dance competition. to make matters worse, my store manager is leaving the green beans to close with us (we close at 4:00 on weekdays), so they have no idea how to pre close or do anything. I’m not upset with them, but it’s incredibly frustrating for me and the shift.

now HERE IS THE POINT OF MY RANT.

now that you have the knowledge I have laid upon you, I asked my boss if it was necessary for me to come in at 7AM this morning since mornings have been pretty slow. the dance competitions mostly are in the afternoon, so mornings have been over staffed. my boss doesn’t answer. that’s okay. well, I get to work and everything is fine. then, we have a barista who was off the past two days and has told me multiple times she “does what she wants” and “doesn’t care”. well, she comes in for 30 minutes or so AND LEAVES. just says bye and DIPS. I was like “okay cool” but then I get the RUSH OF MY LIFE. stuck on bar practically alone for three hours. I have barely slept, I’m knocking over drinks, I’m frustrated, and to make matters worse the GREEN BEANS ARE NOT DOING ANYTHING. THEY ARE JUST SITTING THERE. WATCHING ME SUFFER AND CHATTING.

I’m typing this on my break and just want to cry. I’m mentally drained. I don’t want to be at this job, but I have to be, and I just want validation that I should be upset or that I’m doing a good job. I’m working 50 hours. I just want a hug.

TLDR: working 10 days in a row, on day 7, someone left and I am dying, also my boss is confusing
RistrettoIsBae 18 points 2y ago
This is the point where you take control and show you can lead effectively and direct others when nobody else is around to do it. Think of it as a test. You said you wanted SSV, right? Use this opportunity to step into the role and prove it. If you can turn this stress into a growth opportunity it will feel less awful. I suggest you go in and use the opportunity to shine as a leader. :)

Good luck with it!
hallowolfyx [OP] 7 points 2y ago
first off, love the user. Ristretto shots are amazing.

thank you so much for helping me see this as an opportunity to succeed rather than fail.
StomachGullible 5 points 2y ago
Just don't view it as your responsibility or this mindset can backfire on you as "failure to take control."

Cognitive Behavioral Therapy is great, but be aware of your boundaries and don't let a business gaslight you into being responsible for more than what your cup can hold.
RistrettoIsBae 2 points 2y ago
Cognitive Reframing works WONDERS. :) Thanks about the name. You got this. Go shine!
bingethinker16 6 points 2y ago
I 100% agree. As someone who isn't a SSV nor do I want to be one, you don't need to have an official title to be a leader. When I need help and see that other's free are to do so, I will start delegating tasks (obviously in a polite way not bossing people around; I don't pretend to be above any of my coworkers). Working during rush/peak is a team effort- it's not all on my shoulders. So if I need help I ask for it.

Your work ethics and dedication make for wonderful leadership qualities, but leaders are meant to guide a team. Not take all of the responsibilities onto themselves. I think once you start delegating tasks you'll feel less stressed.

Also green beans sometimes don't know how to help. So they need a little more direction but in my experience are usually eager to help.
RistrettoIsBae 3 points 2y ago
Very true! Utilize your green beans! They do want to help!
hallowolfyx [OP] 7 points 2y ago
also boss = store manager, don’t mean to cause confusion
jdsalingersdog 2 points 2y ago
What you’re feeling is valid!!
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