If in question, check the box label on the side, usually says how long it'll take to thaw or check on the computer on Partnerhub type in the search. In future note, pull more sandwich instead of what par says. If it takes 3 hours to thaw, imagine the risk of giving customers cold portion of the food. It should be If we are out, we are out, I would write in the book to notify next shift to pull more. I do know you can pull pastries and have it thaw in time. Just let the customer know that it may be cold, so they can tell you if it's okay to give [pastries only]. Not the sandwiches tho. [Former shift, I may be behind on updates, since I no longer works for the company. Apologies in advance if any errors on advice]. Don't fight with the SM tho, just show and give reason why it's not a smart idea to give to customers. You're allowed to say what you needed to say, to an extend lol. Some SM can be hardheaded. Just be careful and Goodluck.

If you don't mind serving a customer a sandwich that's still frozen in the center then I guess that's ok. . .

If you keep running out of sandwiches then the answer is to update your pars.