golden_pinky 2 points 2y ago
I know what you're describing. I will admit there is some of that happening, but for the most part I do teach them to make the drinks. But our store is very high volume and we had a packed lobby and a packed drive thru. She never asked me how to make anything even though I kept encouraging her to interrupt me. I just don't understand why you would start something if you don't know what to do.
Our store is not the best for teaching people tbh. But you're right, I do need to work on my patience because I know I can be intimidating on the floor. But at the same time it's a lot of pressure for me to have to babysit people who shouldn't be forced on bar anyway. Just overall frustrating and I need to work on not taking that out on them, you're right.