Starbucks Baristas: The daily grind
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Refill Policy (self.starbucksbaristas)
submitted by alx5287
What exactly is the refill policy? I was aware that you can ask for a refill of drip coffee, iced coffee, cold brew or tea for the same size and within the time you’re in the store.
I know that not every cafe follows every one of these rules, but a customer today demanded a refill of a Guava Black Tea after ordering and drinking a Triple espresso over ice with white mocha. We were explaining that it needed to be the same drink, but she insisted that she had been doing this for a long time and even at our cafe.
Please help?
I know that not every cafe follows every one of these rules, but a customer today demanded a refill of a Guava Black Tea after ordering and drinking a Triple espresso over ice with white mocha. We were explaining that it needed to be the same drink, but she insisted that she had been doing this for a long time and even at our cafe.
Please help?
jchbegg 13 points 2y ago
Unfortunately u/ gabe is incorrect.
According to starbucks' customer service page, "rewards members may receive free refills of brewed coffee (iced, hot, or cold brew), and tea (hot, or iced) during the same store visit regardless of the original beverage at participating Starbucks stores.
Once you leave the store, your visit has ended and any subsequent coffee or tea refill thereafter would be considered a new purchase. Refills are not available in the Drive Thru."
Note: It does not specify whether the refill must be of the same size, but on another page on the site it does dictate that iced tea lemonades and iced tea infusions (now juices, I know) are excluded, as are cold brew based drinks.
The refills only apply to plain beverages with built-in modifiers (e.g. syrups in iced coffee and iced tea, and cream in hot, iced, or cold brew cdrunk.
Edit: The refill policy has been extended to the drive-thru due to the pandemic (though I'm not quite sure how that would work w/o people taking advantage of it).
According to starbucks' customer service page, "rewards members may receive free refills of brewed coffee (iced, hot, or cold brew), and tea (hot, or iced) during the same store visit regardless of the original beverage at participating Starbucks stores.
Once you leave the store, your visit has ended and any subsequent coffee or tea refill thereafter would be considered a new purchase. Refills are not available in the Drive Thru."
Note: It does not specify whether the refill must be of the same size, but on another page on the site it does dictate that iced tea lemonades and iced tea infusions (now juices, I know) are excluded, as are cold brew based drinks.
The refills only apply to plain beverages with built-in modifiers (e.g. syrups in iced coffee and iced tea, and cream in hot, iced, or cold brew cdrunk.
Edit: The refill policy has been extended to the drive-thru due to the pandemic (though I'm not quite sure how that would work w/o people taking advantage of it).
dazedandconfusedhere 3 points 2y ago
jchbegg 3 points 2y ago
To clarify, the customer was wrong bc the guava black tea is not included in the policy, and you were also wrong bc it does not have to be same drink.
[deleted] 1 points 2y ago
[deleted]
Gabe13456 -3 points 2y ago
She lied :)
That’s not at all how the policy works, and they were either pampered and now considers it normal, or she’s straight up lying. Either way, I wouldn’t give it to them, unless your manager makes you!
That’s not at all how the policy works, and they were either pampered and now considers it normal, or she’s straight up lying. Either way, I wouldn’t give it to them, unless your manager makes you!
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