look, i’ve been in this game for wayyyy too long, and i know how to choose my battles. i have no qualms giving in to customer demands, because i do not give a fuck about this company and i don’t have the emotional energy to argue with the privileged adult-babies that are the majority starbucks customers over a few cents. all that being said, man...sometimes i just can’t help being a smart-ass.

this dude is well known in my store because he’s an A S S H O L E. he likes to cause a scene and make people uncomfortable! in retrospect, i think he may me a narcissist but i guess that’s besides the point...moving on. he comes in for a pound of beans and orders his usual; a tall coffee in a venti cup with whip to the top. he’s patronizing as fuck when he orders, which is to be expected, but i don’t really take kindly to men in suits who talk to me like i’m a child. after that, i was kind of an asshole. i just didn’t play the whole customer service ass kissing thing. it didn’t surprise to hear he complained to a barista that “i was acting too important to give him a handle bag,” but it did annoy me. all in all, i know the transaction could have gone worse and i was happy he came and left relatively quietly.

fast forward and hour or so, he’s back. i’m so annoyed because i already know his schtick. he’s obsessed with “The Starbucks Refill.” i’ve been with this company for over seven years. i have literally signed documents stating that i understand and will adhere to the refill policy. now, like i said before, i don’t have qualms about giving someone something on the cheap. like, it literally doesn’t effect me. however, if someone is consistently an asshole, i’m not gonna help them out. mind you, this particular customer has been “reminded” of starbucks’ refill policy on many occasions. each time he throws a tantrum and threatens to call corporate. 🙄 i was so not in the mood for his shit today, and there just so happened to be a new hire on register so i used him as a teaching moment.

he proceeded to order a refill from the green bean. i looked him dead in his eyes and said, “sir, i know you’ve been told multiple times what our refill policy is. you came and went, if you want another coffee we have to charge you full price.” he started having a hissy fit and told me that “he shouldn’t have to even pay for a refill because he dropped his first coffee all over his car.” i told him, “look, i know you come in here and try to get free refills all the time and cause a scene when we charge you and honestly, i don’t believe that you spilled your first drink.” like, i know i shouldn’t have gone there but DUDE this man is such a fucking prick. i truly couldn’t help myself!!

well, as you can imagine this pissed him the fuck off. he asked me if i wanted to “see the stain.” i thought about it for like a second and decided yes, sir, i do want to see the stain. i literally walked out the door, and looked in his stainless car. i was like okay, i’m going back inside like if you want to buy your coffee you can come and pay full price. and THAT is when he threatened to call the police on me lmfao. i was like, “you’re going to call the police on what...”

man, I KNOW it was stupid of me to fucking fight and argue with this stupid dude. i know i might even get written up for it!! but in the moment it felt so good not to bend over and take it, and to call this fucker out!!! anyway, i’m gonna wrap this up with some advice. quit your shitty starbucks job and join a fucking cult!!!