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Starbucks Baristas: The daily grind

Full History - 2021 - 06 - 13 - ID#nyrqj4
4
shift supervisor problems (self.starbucksbaristas)
submitted by madeline7381
so i became a shift like 6 months ago and been here almost 4 years. I have a great relationship and some even outside of work friends at my store.
When i became a shift i didn’t change how i talked to people. I explained to everyone that even though i’m a shift now I’m still gonna be the same person (very layed back and chill) but i need things to get done and whatnot bc as a closer shift that stuff falls back on me.
Everyone has been amazing and i rarely need to ask anyone to do anything. they know if they hustle we’ll get out early at closing. I don’t have problems with people texting (as long as it’s no more than a minute) and if they have their shit done.
Now that i’ve explained the type of shift i am let me explain my problem.
So everyone that i’ve worked with before i became a shift has been great to me and they all respect me as a shift and i respect them as baristas that i trust to get the job done (like i don’t micro manage).
BUT there’s this one barista that is in my circle of friends, like outside friends as in we all get together outside of work.
He blatantly disrespects me and often times questions my decisions. Sometimes when i ask him a question he snaps at me. i feel like i have to walk on egg shells around him.
The other day he got so upset with me because i took a cinnamon shaker to the back sink and made new ones bc the old one was gross, almost empty, and caked to the bottom so it wasn’t even coming out.
He went to back, took the cinnamon from the sink, came up to me, and started saying “why would you take this to the sink when there’s still cinnamon in it????” I said, “it looks gross and old, and it almost empty. So i made some new ones”. He shook the cinnamon at me and looked at me like i was dumb and said “ no, it’s not caked in there and is still usable”. I almost snapped.
I said, “I DECIDED TO MAKE NEW CINNAMON SHAKERS BECAUSE THAT ONE LOOKS GROSS AND OLD. IS THAT OKAY WITH YOU, *barista name* ????
he said “yeah whatever” and walked off in a huff.



I seriously don’t know how to handle this because sometimes this person is great and super nice and other times he just snaps at me and questions the smallest shit, like a cinnamon shaker. His tone is often rude and demeaning. it’s hard because he is a friend of mine but it’s getting to the point where i don’t consider him a friend anymore
LatteMaster 11 points 2y ago
“Hey *insert barista name here* I dont know whats going on between us but I would like to know what you have against me/your concerns with my decision making. It seems as if often when I make a decision I think will benefit the customer experience or our team, you question it. As your boss and a barista in general for many of the instances I have the power to make these decisions, however I want to better understand why you feel my decisions are wrong. This way when I bring up this matter with *insert manager name* we can discuss the solution to this issue because if I cannot be treated with respect on the floor in front of other partners we have an issue” Or something along those lines. You need to bring up insubordination to your manager, if he doesnt respect you its a major issue because it sends a message to everyone else that insubordination is ok.
madeline7381 [OP] 2 points 2y ago
thanks for replying, that’s a really good answer honestly. the other baristas on my team know it’s not okay and have noticed it and agree with me it’s not cool so i’m not worried about them thinking it’s okay but still it is an issue i need to bring up with my manager if it keeps happening
LatteMaster 1 points 2y ago
Would give the partner a warning then if they do it again its a meeting with the manager
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