Starbucks Baristas: The daily grind
↑
18
↓
Are there any SMs here who can explain how much control you have over your labor allotments and the actual schedule? (self.starbucksbaristas)
submitted by shinymutt
Like when every day your baristas and SSVs are telling you we need more help, what prevents you from taking that in to account on future schedules? I've always heard you get bonuses for keeping labor down, is that true? What is your personal feeling on partners obviously struggling to keep up with customer demand?
cuervoescondido 14 points 2y ago
SMs only get bonuses for having sales more than the same period last year. Having more staff generally helps sales, so if anything SMs would want to increase staffing to get bonuses. They have a limited number of hours they can schedule without getting in trouble.
ThePeripeteia 8 points 2y ago
So, this is a complex question/answer.
Stores are given a certain amount of labor per day, based on an algorithm that I don't fully understand but I know it includes last year's sales and some combination of the last 6 weeks.
How stores earn labor is primarily through the number of customers you see in a day. It also takes into account what they order/how much, but is mainly based on sheer volume. So, to earn more labor, speed is key.
How much leeway an SM has within their labor kind of depends on the DM. Some are stricter than others. But generally you have about a ~2% variance to play with- in a store that earns 500 hours a week, that's 10 hours I can use to help grow the business/support the team.
When I have a SSV come to me with problems getting tasks done or meeting customer demand, I'll invest some of that 10 hours to that time frame. It's done a lot for morale with my team, as well as helped us grow and meet the needs of the customers. It's definitely been a worthwhile strategy.
Stores are given a certain amount of labor per day, based on an algorithm that I don't fully understand but I know it includes last year's sales and some combination of the last 6 weeks.
How stores earn labor is primarily through the number of customers you see in a day. It also takes into account what they order/how much, but is mainly based on sheer volume. So, to earn more labor, speed is key.
How much leeway an SM has within their labor kind of depends on the DM. Some are stricter than others. But generally you have about a ~2% variance to play with- in a store that earns 500 hours a week, that's 10 hours I can use to help grow the business/support the team.
When I have a SSV come to me with problems getting tasks done or meeting customer demand, I'll invest some of that 10 hours to that time frame. It's done a lot for morale with my team, as well as helped us grow and meet the needs of the customers. It's definitely been a worthwhile strategy.
shinymutt [OP] 3 points 2y ago
Thanks for the response. If you're comfortable answering, I have a couple more specific questions.
At your store, approximately how many customers do you see that results in that 500 hr allotment?
My old manager somewhat explained that scheduling is based on the prior years' metrics like you mentioned, but it seems like this year has been really exceptional in terms of volume- is there any conversation about that at your level?
What is the consequence of scheduling more hours outside of the 2% variance to you as an SM?
At your store, approximately how many customers do you see that results in that 500 hr allotment?
My old manager somewhat explained that scheduling is based on the prior years' metrics like you mentioned, but it seems like this year has been really exceptional in terms of volume- is there any conversation about that at your level?
What is the consequence of scheduling more hours outside of the 2% variance to you as an SM?
ThePeripeteia 3 points 2y ago
Sure! We see around 800/900 customers a day, and we actually earn closer to 550 hours a week in labor. I just rounded down for math simplicity.
The rest of that depends more on the DM than anything. Mine is extremely laid-back and as long as I present him with a plan and a reason why I think I should schedule over, he'll say ok. So as long as he's aware, all is good. Consequences could depend on the DM as well; I've had some who would coach, but nothing else. But if it was a severe enough problem for long enough, it could look like corrective actions or even separation.
The rest of that depends more on the DM than anything. Mine is extremely laid-back and as long as I present him with a plan and a reason why I think I should schedule over, he'll say ok. So as long as he's aware, all is good. Consequences could depend on the DM as well; I've had some who would coach, but nothing else. But if it was a severe enough problem for long enough, it could look like corrective actions or even separation.
the1noir 4 points 2y ago
Managers are given a allowance of hours to use in the week. Managers can go over that allowed allowance but they get in trouble most times. Don’t know anything about bonuses and stuff.
JustTrynaTakeABreak 1 points 2y ago
Thank you for asking. I’ve been feeling like my store’s current schedule doesn’t support a good customer experience or team morale 😔
ryzzostar 1 points 2y ago
Following
This nonprofit website is run by volunteers.
Please contribute if you can. Thank you!
Our mission is to provide everyone with access to large-
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
©2023 HumbleCat Inc • HumbleCat is a 501(c)3 nonprofit based in Michigan, USA.