I tell people that we don't tolerate that kind of behavior and they can either apologize to the cashier or go somewhere else. Half the time they do a half assed apology and the other half they just say a snarky comment and storm out. I only threaten the police if they refuse to leave my store and continue to harass my employees but its absolutely something you can do if nothing else works.

“Sorry I need you to treat my baristas with respect and dignity, if you cannot do so I will have to ask you to leave as your behavior does not match our values and expectations for service” If they keep being a jerk just ask them to leave. Also you never tell someone you are calling the police you just do it otherwise it can escalate things.

i tell people "you can either treat the people providing you service with respect, or not receive the service at all. if you dont apologize and change your behavior, we will not serve you."

I've thrown out so many customers lately, even banned a bunch of cunt teenagers the other day cause they spat their drinks on the floor right in front of me lol. The audacity! I love it when customers are cunts cause I can just show them the door. Next time just say you're not comfortable with aggressive behaviour and don't make the drink no matter what anyone else say. You matter more than a few bucks.

I feel for you, I'm sorry you have to deal with these people in particular. I'm very lucky I never was pushed to this point... most of my customers are sweet as sugar when I'm on POS, I'm grateful for that.

Occasionally, I have a few who stride in too confidently, and they start demanding things for free, being assholes about something, saying something and refusing to own up to their mistake and instead blaming it on us, or treating me like I'm stupid... it's never escalated, though. 1, because my shift supervisors are always like "oops, sorry, we can do that for you," or 2, when the supervisor is not right behind me, I give the customer the weariest stare, like -- are you srs? -- and I don't respond. Just when they start really emphasising something they're mad about and start repeating themselves over it, I usually repeat after that bit they're mad about.

Had a lady who ordered four croissants, I read the order back to her, and she confirmed... then she scrutinised her receipt and went "I only wanted three." I just stared at her and said "three croissants? Not four?" and didn't say anything else. She waited for a sec, thought about it, and gave up. She, and most people, realise it's not worth it. Like, it's one extra butter croissant in a forty-something dollar order, lol.

As for handling when a customer REALLY goes fucking mental, I like everyone else's advice!! my only thought on it is to remember that some of these assholes might see as nothing more than a coffee and sugar machine, and that you don't make enough money to live a lifestyle of shilling to idiots that Corporate want you to live. Which they probably only think it's feasible and a great model, because they're not the ones handling bunches of these people every day of their career.

I just do it cause if they call cooperate they get a free drink loaded on the app and it never comes back to me anyways, so idgaf

What is one pump too many?