You were a green bean once, think about what kinda advice you would appreciate at that time, then tell them that.

I definitely get this. I am VERY patient with new partners and I give them lots of slack and plenty of time to adjust. But at a certain point it becomes apparent that the issue is that they’re an awful worker and not necessarily just that they’re new. We’ve had some great new people and we’ve also had a lot of new people lately that just completely lack critical thinking skills and I have to hold their hand through everything. And a lot of them have been in the work force for years and have had different jobs so it’s not like they’re just young 16 year olds trying to adjust to joining the work force. I watched one of the newbies take someone’s order in the middle of taking out some trash and grabbed them a hot coffee without washing his hands first. I even told him to wash his hand first and he just apologized and continued what he was doing. I had to pull him aside and tell him that under no circumstances can he serve customer drinks with trash hands or do ANYTHING after handling trash without washing his hands. I had to correct him multiple times on how to properly organize the handoff plane - how hard can that be?? It’s so frustrating dealing with multiple green beans (that shouldn’t even be considered green beans anymore bc they’ve been here for months but are still green beans imo bc they still haven’t adjusted) with limited capabilities because it’s so difficult putting them in spots that they won’t fuck up in. DTR is usually taken by this older woman with dementia bc that’s the only spot she can handle (which is fine, she’s a hard worker and she does her best and we accommodate her) so I can either put them on DTO or CS. If I put them on DTO they fail to keep the window partner in check bc she frequently gets confused and if I put them on CS backups don’t get made and I don’t have time to tell them everything they need to do. Sometimes I can put them on ovens when it’s not as busy but during peak we sell so much food that me or someone fast on ovens is usually planted there. I try to give them bar time but I have to make sure I pair them with a strong bar partner and have a cold bar support person to keep business flowing. Sorry for the rant but it’s soooo difficult dealing with incompetent new people especially as a shift. Again, I’m very patient and I try to help new people as much as possible but some people are not made for this job and it shows.

I would pull them aside if you ever get a second and talk about some specific problems you're having and how you feel they should be working on them. I'm in the same position as you, but I caught on pretty fast and I've been helping other newbies constantly and they've all been super appreciative, but I see the same issue with other baristas just not having the same work ethic. My store also is lucky enough to have plenty of people on when it's busy, so the ones that aren't trying don't bring us down much, but if I were you I'd try taking the orders yourself and having them type it especially if you're able to remember it when they miss something. Or talk to a shift about getting the newbies bar time because at least from warming you can help them on bar and move to drive thru more easily. Idk but good luck!

I feel this also.

Note I'm kinda a green bean also (I've been with Starbucks for 2 months). I'm an older college student though and Starbucks isn't my first job so I'm used to working and finding my own things to do while still doing assigned jobs.

We have a few partners who either stand there and just stare at every one or they just don't seem to understand the concept of MOVEMENT.

We have one partner who states "I am a customer service individual only" and refuses to do anything other than register/DTO/DTR. He is getting fired here soon.

Another partner who can DTO/DTR solo and who is a badass at doing that but moves super slowly on bar and who will just stand there and stare at you as you're making drinks.

The other ones are super young and just don't seem to know how jobs work or how to work. Everyone is super patient with those kids cuz they're legitimately kids. One is 16 and we're all super protective cuz we've had a few creepy old men leer at her (she is well... endowed & I came so close to decking a man through the drive thru window).