It’s a slippery slope doing special treatment. I only did for regulars. Got to annoyed hearing that exact thing lol

Same reason you don’t feed the bears at campsites

It’s never been a problem saying “No” won’t solve tbh

We have (had? haven't seen her in a while) a regular that came in for caramel brulee. She lived for that stuff and ordered caramel white mochas the rest of the year trying to get close.

We had it early once and I made it for her, telling her we weren't supposed to be selling it yet and I was doing her a favor this time because I knew how much she liked it.

The next day she came back and tried to order it "bUt I gOt It HeRe YeStErDaY"

Last time I ever did something nice for a regular.

I had a guy and his girl come in and SHE asked if I could make a Carmel ribbon hot. I looked at her and went " those are only for frapp drinks, they don't come hot". To which HE retorts " that other black girl does it for me, why SHE won't just do it?". By the way, he didn't even say it to me, he basically said it under his breath, out loud. At the time, I was training someone and I looked at her when he said it and pointed to her, then walked away. She made it as best she could. Never saw them again. I really wanted to fight at that point cuz there's legit a picture of a Carmel ribbon right above my head, frapp, not hot. Don't give me side attitude and expect me to be nice. You lose every time.

I always go “thanks for letting us know we’ll make sure to retrain our staff on that :)” usually works

Yeeeeah this is why I say no.
Also happy cake day 🍰

LOL I made a comment about that earlier today work. Because my coworker told me that he asks everybody if they want more milk in their shaken espressos every time he makes one LOL like I get sometimes we make an exception and then we should tell the customer “hey I’m doing it this way for you but other Starbucks stores probably won’t” instead of letting all the customers go away angry at everyone else 😂😩

god i go hoarse trying to explain this to my coworkers

I always tell people when I do a favor for them that I’m doing a nice thing but that someone else probably won’t do don’t be surprised if that happens.

Yeah had a lady complain her drink didnt taste right, looks like all the other stores in our area were using hot bar pumps instead of cold bar pumps.
Our new shift that transfered from a dif store told me i was wrong, about 10 min later after looking up the correct receipe my shift apologized to me.

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