Exactly and they force us to talk to people who obviously don’t wanna be bothered. Its just awkward asf and makes me feel uncomfortable as much as it is for them. Not everyone is an extroverted social butterfly.

The incentive used to be "you'll not get harassed daily about it if we reach 50", but they even took that away. Now it's about "how low" a 68 or a 59 is, how we could totally get 80.

I don't care. Give me a bonus and maybe. Give us more labor to support the customer involvement we're demonstrating. But neither makes sense. If we do it without the bonus, why pay us? If we can manage it with the current labor, why invest in growing it.

Hate it.

Message to all partners: don't focus on customer connection scores anymore. You're not getting anything significant out of it. Especially when there's a national shortage on everything. Since I found out about the nationwide low inventory, customers have been getting more and more rude because we don't have what they want and we don't have the ability to make it appear in front of them. No matter how polite and nice you are, there's always going to be that one customer who will fuck up the rest of your day because they can't get what they want.

Just stop caring about this nonsense. It's so easy. Be polite and affable, but fuck the small talk and "what are your plans today?". Fuck the compliments, the inane monkey chatter, and the CC scores. We don't get paid enough to offer world-class service. I make coffee/milkshakes, and then I hand them out. Anything extra is just for the customers who are awesome human beings. The rest of the sugar addicted horde can just go die of their diabetes as far as I care. Customers generally don't care about us as people.

You shouldn’t.

All you gotta do is do your job adequately and be polite/friendly. The level of friendliness will vary person to person.

If that results in good scores, cool! If not, it’s not your problem.

We shouldn’t and I personally don’t :D

Idk how it is now, but total hours for staffing was being based off of it and sales volume

If your store is pulling in a solid profit, customer scores are bullshit. No store will be shut down, purely based on a shoddy metric, if it is profitable. Starbucks is a fast food company masquerading as a social force under the guise of a solid PR engine. My personal favorites are when management slips up, in explains about how much the company cares about you, because if we didn’t do things a certain way, someone could sue for xyz. Once you realize the charade, and that it’s objectively better than frying food for a customer base with the bar lower, just let all the metrics fall by the wayside and do your job to the level that you won’t take it home with you.

i say this to every single barista after i overhear them talk about drive times or connection scores. we are not impacted directly if our score isn’t over 50 and our drive times aren’t under 50. it doesn’t matter and there is no reason to stress so just keep working your $11/hr best lmaoo

I don’t

i dont care about it but i have a shift who's been really pushing about it... and im worried i wont get promoted if i dont make connections... but it's literally impossible

Im pretty sure the connection score only takes into account the 5/5 ratings not the 4/5 ratings? Hey ill take a 4/5 any day im no overachiever

Because it’s literally in your job description