I’ve been recently promoted to Team Lead and Barista Trainer at my LS, but was given absolutely no training aside from looking through the management training book. So I can’t definitively speak for what you should do, but I can tell you how I go about it:

At our LS, our team is particularly bad about doing the clean plays so I’ll take up the role of Play Caller on the days I’m working and just delegate delegate delegate. That way, the people I’m working with learn what’s involved with each clean play and (hopefully) know what to do when I’m not there.

Personally, I want to help bring our LS closer to corporate standards. For example, we don’t have a sticker machine, so we write the order on the cup the old fashioned way. Because of this, there’s often confusion between the Green Tea Latte (GRTL), the Green Tea Lemonade (GTL), and the Matcha Lemonade (MATL) so I spent a week making sure everyone was up to date on the official drink ID. (Right now it’s making sure they remember that the Green Tea Frap and Strawberries and Cream Frap get Classic.)

Don’t overwork yourself though; work the amount you get paid for. We’ve got the managers to make the big calls, and you’ll be there to be the backbone and provide a second opinion.

I was in a similar position a year and a half ago. My store was in compliance because the last lead literally drove the store into the ground... in 2 months.

My best advice is take what absolutely needs to be done first and work on that. Keep your store out of compliance. If you work at a Tarbucks, they are all about that compliance issue.

I got the team on my side and that made things easier with getting things done. Getting the team to buy in to what you're trying to do will make your life 100% easier.

I also walked into at least 7 PALLETS of supplies so I had to deal with that. My first week was absolutely insane.

You're going to have to start from the ground up and slowly change things. Go back to the basics if need be.

I wish you the best of luck and hope that your uppers are willing to support you.