Entitlement. We aren't people, we are coffee dispenser robots with faces, and as such customers expect to be able to do whatever they want to/around us.

I miss the plexis and it's only been a few week. They didn't 100% stop the reach but it did make it so we were able to say, "The plexi glass is there for a reason. I'll get it for you." And make them look and hopefully feel a bit stupid.

One time a customer (older man) walked all the way behind the bar to grab a packet of sugar before we noticed… like why would that be ok pls just ask😭

I want to adopt a cat and train it to smack customers hands when they try to reach over. Its can be in charge of customer connections

Y'all have stoppers? 😭

I guess it depends on the store but my last store had the mobiles out on a tray for customers to grab along with straws, drink carriers, napkins etc. At my current store customers can’t grab anything themselves and it’s right down the street from my old store. I assume customers sometimes don’t know what the rules are :/

"please let us get that for you next time as it is a health code violation for you to reach over the counter" usually scares people a touch when they realize they are breaking health code.

I want to adopt a cat and train it to smack customers hands when they try to reach over. Its can be in charge of customer connections