She even expected the worst when she was planning on hanging out at a table to wait: she ordered the least expensive thing to make sure that she was a "customer".

This is how our society treats those who need help.

It's good we're penalizing and making money from vulnerable people instead of trying to treat the root cause of why they're there. /s

I also work at a Starbucks where there are tons of homeless people around us and it breaks my heart. We're across from a veterans hospital. Almost all of them are super nice and very considerate. They come in and give us change for a cup of coffee and are very sweet to us. I try to buy them coffee as often as I can and thank them for their service. Customers buy them gift cards sometimes and that warms my heart. They served our country after all. They deserve a 3rd place as much as anyone else. I worry when I don't see them that something may have happened to them.