Starbucks Baristas: The daily grind
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What do you do if unsure of ingredients? Like I say I’m unsure but people still order stuff and it makes me scared that they’re going to have a reaction (self.starbucksbaristas)
submitted by Timely-Potential8222
I also check with my shift but I still get nervous about the whole thing.
asdfjklyss 9 points 1y ago
Never guarantee anything is allergen free.
You can always check the ingredients of most things, or ask someone, and if it doesn’t seem to have it- something like:
“While I don’t believe that contains *allergen* I cannot guarantee anything is free of cross contamination with *allergen*”
If you’re still unsure if it contains it and no one else knows, just tell them that honestly. Better to not have them get it than possibly have a reaction.
If they still order it with whichever statement- it’s not on you if they have a reaction. You told them you cannot guarantee no cross contamination or that you know for sure. If they have a reaction, that is unfortunately on them at that point. To be honest, most people with serious or life threatening allergies will not take that chance.
You can always check the ingredients of most things, or ask someone, and if it doesn’t seem to have it- something like:
“While I don’t believe that contains *allergen* I cannot guarantee anything is free of cross contamination with *allergen*”
If you’re still unsure if it contains it and no one else knows, just tell them that honestly. Better to not have them get it than possibly have a reaction.
If they still order it with whichever statement- it’s not on you if they have a reaction. You told them you cannot guarantee no cross contamination or that you know for sure. If they have a reaction, that is unfortunately on them at that point. To be honest, most people with serious or life threatening allergies will not take that chance.
bitter-barista 1 points 1y ago
Honestly, I point them to the app. It has all the ingredients listed in the details of each item. We are not trained to make dietary decisions for anyone, the customer must inform themselves and make a decision. I just let them know where it is.
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