My store makes things like that custom teas, since it's water and stuff which is tea. Like the people who want a water with matcha.

I had a really nice guy try to order what sounded like a latte as an espresso with light ice, extra milk and foam. I told him it wouldn't be full, he said he always orders it this way and it's always full.

HOWEVER

He was NICE about it. He offered to pay for the latte even though he was confused. So I charged him for what he asked for (while clarifying that he shouldn't expect the same next time) and we filled the cup.

If you are nice to me, I dont care. But if you treat me like shit, why would you then expect me to go out of my way to accommodate you?

they know too much

i had this girl ask for an iced triple espresso with oatmilk and brown sugar. got to the window, she wanted light ice with extra oatmilk instead so we remake it. then she wants it with oatmilk filled up to the top, i tell her that that's a latte and i can't do that for her and she insists that i do it for her bc it's for her sisters wedding. we ended up remaking her drink three times just for her to get a refund and charge her for a latte but at the end, she just ends up using her stars for the free drink!! WHY DIDNT YOU JUST USE THE FREE REWARD IN THE FIRST PLACE INSTEAD OF WASTING OUR TIMEE😭😭

If people order anything added to water it’s supposed to be charged as a custom iced tea with the modifications they want. So that iced water with scoops of inclusions that was popular maybe last summer was supposed to be rung in as a custom iced tea with a scoop of every inclusion. There was a weekly update about it almost a year ago if I remember right. It’s always rude ass people who try and “cheat the system” I’m not going to break rules for rude customers.

If someone can't afford Starbucks, that's fine, they shouldn't get Starbucks. I hate these customers because they make our job harder, not because I care about to the $ the siren is making

I have this old hag who tries to get a "double shot of espresso with steamed heavy cream to the top" and throws a fit EVERY time if we charge her for a HWC latte. She called me stupid and made me so angry I had to go home that day lmao

If a customer ordered it that way I would give them just a splash if the strawberry base. Like barely enough to change the color

You can get two drops of Strawberry Acai. The rest is water.

Had a customer come in today to order a quad shot, 3 pumps white mocha in a venti cup with light ice. He showed me a picture of a latte with this sticker on it. When I explained that was a latte, and that an espresso would come with a maximum of 4 ounces of milk, and almost empty cup, he said fine just ring him for the latte....then when I told him it was 6.25 he wanted to think about it lol. He ended up ordering his original drink with "regular " ice. I explained that it will still only come with 4 ounces and he said ok. I put 2 scoops of ice and probably closer to 1 cup of cream and I could tell he wanted to say something, but didn't. I'm still laughing about how he was like " why is it so much more?" Well sir, you suddenly want more than a pint of half and half with your espresso 🤷‍♀️

Alright here’s your water filled all the way up with the tiniest splash of strawberry…. But for real … custom tea my go to now days …. Water with strawberryinclusions=custom tea …. Had a lady mad she ordered coffee with a side of strawberry inclusions (she gives them to her kid) …. She was upset about paying the 50 cents and I only gave her 3 scoops ( let her know that was one more scoop than comes in a trenta drink)

Some lady literately said to my barista the other day, “I want a strawberry açaí with lemonade, but put it in as a regular strawberry açaí and add lemonade because it’s cheaper that way.” The barista was SO confused. I stepped in and asked if she wanted water in the drink and she said no, just lemonade. I explained to her that we would then have to charge her for the strawberry açaí lemonade. She said “but that’s more expensive” and I said yes, it is more expensive because you’re paying for the drink you’re actually getting. She drove away.

Yeah that’s not allowed. We can’t add modifiers to anything and if she *insists* it’s not a refresher you charge her as a custom iced tea

bruh someone did this to me the other day for a water with inclusions and then asked for my name to call corporate about it because another store didn't follow the policy i explained to her. they're the worst.

Anytime i try be cheap about anything, not just exclusively at starbucks, i make sure to a. Be fucking nice and b. Tip extra nice to whoever is hooking me up. U catch more bees with honey than vinegar

A venti water with strawberry acai and no fruits is a strawberry refresher… *visible confusion* ado I would have done the same tbh.

You are a hero

My store's unofficial rule is we'll give them up to two ounces without charging for most things. Just some real watered down strawberry grape juice

Just so you know you can get fired for giving her it the way she wanted

I would’ve put a literal splash of acai like cream in coffee

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