There was a guy who came into my old store who was legit a nonce. Been in the papers, caught with some really vile stuff etc. Always came in on school holidays too, never any other time of year. I'd always give him decaf skimmed or whatever I had lying around and I'd always make it terribly. Wanted a latte? You got a skinny cappuccino bitch. Deal with it. I also knew a guy who put rinse water in. Nothing dangerous but enough to make his drink gross. Absolute legend.

Yeah, I try to be very adamant about not rewarding bad behavior, but it’s difficult here because of the “customer is always right” mentality in the service industry. At a certain point, I don’t CARE if you’re right, you’re being an ass and the situation should be addressed as such.

The customer even holds more power in the job than a worker. A worker complains? Management either blows it off or considers suspension if management is self-centered enough. A customer complains? Management suddenly gets the entire store to change things up a bit or suspends people over one customer. So being a customer is definitely a promotion as it gives more freedom and power.