(As long as you are stateside) These are your benefits hours you have to reach an average of 20 hrs a week every 6 months. They just reset at the beginning of July. Loa is leave of absence hours if you need a leave of absence it has to go through your manager and partner resources these hours count towards your benefits I believe but are coded differently. The benefits are the reason I have stayed with the company as long as I have. Health insurance is too dang expensive to pay for on the market place for insurance with the same type of coverage they offer. There’s a lot lot lot more benefits available besides that that’s just the biggie.