"Make the moment right" oh you mean "enable the customer to be assholes?"

How come nobody doubts for a moment that they may have ordered wrong? It's literally always our fault. It's so embarrassing to watch adults be so unaware.

I had a customer last week that came up and ordered a green tea latte and I said “Okay a matcha latte what size?” and she went “What? I said an ice green tea?!”

Yep, had that problem multiple times, until started to loudly announce the order and say: "Is that correct, \[insert name\], you want a \[insert size\] \[insert hot/cold\] \[insert drink name\] \[insert modification\]?", then they push their card into the card reader and I will repeat it loudly one 3rd time, so everyone on warming/bar2 (which is close to the reg) the floor hears the exact order.

Sometimes they pull that shit on me and there were a couple of times when my SSV (on main bar) heard the order and stepped in and handed over the drink, not remaking it, his words: "Ma'am/Sir, there was no way we did that wrongly because I am not deaf and I certainly heard her repeat the order 3 times and you confirmed 3 times verbally loud and clear, so no, I will not remake that drink for you" aka fuck off 😃

I had a lady order a chai tea latte in DTO and then insist at the window that it wasn't a chai that she ordered, but a very berry hibiscus refresher (from when we still had that). I even read back her order at DTO and she said she said the chai was correct. there's NO WAY I misheard that.

Customers are EXPERTS at gaslighting. Like, nope, we both know what you ordered and now you want to change it at the pick up window? No, Ma'am. I would gladly remake it if the customer did it in a nice way, for example, "oh crap, I meant to order a green tea latte! Is there any way you could remake it for me?" But not the gaslighting bullshit.

Also, these are the same people who act like you're a dumbass for confirming the order.

At starbucks we are sometimes babysitters for our entitled customers 🥰

The other day a man handed me ten dollars and insisted several times that he'd thought he'd handed me eleven dollars. Gaslighting ain't gonna work, buddy. Give it up. I trusted him and hit 'eleven dollars' on my computer, which completely fucked up the order, and it was peak. He saw me take several minutes to fix the mistake then had the audacity to ask to pay with his card instead of the ten dollars. God, he pissed me off. I counted the money in front of him, what more do you want? I'm not gonna be a dollar short on my till (which honestly wouldn't be a big deal, but still) because you've got an ego the size of the moon.

When I’m on DTO, especially because I’m new, I ask the customer to look at the screen and make sure their order is “juuuust the way you like it!” or “aaaaabsolutely perfect”.

had a dude ask for cookie crumbles on his ribbon crunch frapp. i had to explain we have been out of cookie crumbles for the past week. he cuts me off and yells at me saying “i cant hear you, just take it off of my order.” i am confused because i tried to be nice to him so since he couldn’t hear me i decided to loudly talk about how entitled and rude some customers are to my coworkers :P

My favorite is when you ask if they want milk or cream for their coffee and you somehow know they want either milk or cream for their coffee and they tell you they don’t want milk or cream for their coffee.

Then they get to the window and they’re confused as to why there’s no milk or cream.

Dude, imagine if we could Soup Nazi our customers.

"No matcha for you, 2 weeks!"

Pshh that's why I feel attacked & annoyed when my barista's tell me "to repeat back their order" when on register cause I made a mistake.

Like nope! The customers are making the mistake by having their headphones on and blindly agreeing to etc. without completely hearing me.

Me: "So you want a GRANDE ICED chai tea latte with almond milk, correct?"

Customer with headphones paying with card: "Yea"

\*5 mins later\*

Customer: "OH NO! I said I wanted a Venti Iced Matcha Green Latte **at the register**"

I swear there should be a rule where customers have to remove their headphones when entering and have money already in their account if paying by the app.

little do customers know if you hit your barista with that “omg I’m so sorry, I messed up when i was ordering, could you please…” we will do ANYTHING for you

Yesterday I had a family walk in while I was on reg. The husband orders a venti strawberry açaí refresher. My barista brings it to the counter while the rest of the family deliberates. The wife orders 2 venti SAR+L. Okay. The kids order tall creme fraps. Of course I ask if they want mods to any of the drinks. We hand all 5 out & all of a sudden there’s a problem. They only wanted 2 refreshers, both with no ice & they want a refund. It’s entirely MY fault tho /s.

Can’t wait to get my free degree & duck out.

I literally had a mobile customer today who grabbed two of her 6 drinks, pulls them out, and says "I ordered these iced". I look at the sticker, go "oh you must have just forgotten to press rhe button, I'll remake those for you" and she says "I definitely ordered them iced" in THAT tone.
Are you kidding me lady? Look at this STICKER! Do you see ICED there at all????

When I’m on DTO, especially because I’m new, I ask the customer to look at the screen and make sure their order is “juuuust the way you like it!” or “aaaaabsolutely perfect”.

Can I get a grande frap.

Sure a grande Caramel frap.

And then they'll get down to the window and will be like "that was a venti"

Uhhhh. No. It wasn't. I clarified this with you before you got to the window. And then checked before you paid. And only after you paid for the grande and I'm handing off the drink do they act shocked.

And we're required to act stupid. To make the moment right and tell them that it's our bad we messed up and didn't hear right or typed it in wrong or weren't listening or whatever. The excuse doesn't matter as long as we make it clear that we are entirely in the wrong.

Like seriously no wonder the customers tend to think we're all idiots. Whenever there's the slightest problem we make it clear that we are in the wrong and fix it no matter what. Even when we're clearly being scammed.

Pshh that's why I feel attacked & annoyed when my barista's tell me "to repeat back their order" when on register cause I made a mistake.

Like nope! The customers are making the mistake by having their headphones on and blindly agreeing to etc. without completely hearing me.

Me: "So you want a GRANDE ICED chai tea latte with almond milk, correct?"

Customer with headphones paying with card: "Yea"

\*5 mins later\*

Customer: "OH NO! I said I wanted a Venti Iced Matcha Green Latte **at the register**"

I swear there should be a rule where customers have to remove their headphones when entering and have money already in their account if paying by the app.

Had a guy come in yesterday, looks behind me at the urns and orders a venti black Pike. I pour the coffee, put a lid on and hand it to him. He looks down at his cup confused, starts to walk away. Comes back, cuts off the lady behind him and looks at me angrily to say “you gave this to me black. Y’all don’t add anything to it?” I was dumbfounded. Literally speechless. Just stared at him until my words came back and asked, “what do you want to put in it?” Then he replied “you know what, never mind I have what I need at home”. Stay home, my dude. STAY HOME.

green tea can sound a lot like venti sometimes