So to preface this. I've been at Starbucks for like 3 months now (I'm a 301) so I'm not seasoned but I'm also not hopeless. This one partner has been with Starbucks for maybe 6 months to a year and considers himself to be "seasoned". Well he's an arrogant, entitled teenager (he's like 18 or 19). Now I don't have an issue with most seasoned partners telling me what to do - cuz I find that they're generally right plus most of them tell us to do things in a generally kind manner. My issue is how he tells me (and other green beans) to do things. He'll literally demand or snap at us.
Yesterday, I'm stuck as DTR and he's DTO. I'm trying to reach past him and around him to grab drinks and food. He's like a solid post in front of the screen and insists on looking at each label and then slowly passing it towards me... that's of course when he isn't halfway across the store doing who knows what or messing with the bar partners or trying to talk to customers over the syrups. Well a mobile order comes through and he grabs the items and sits them down by the register next to me... all except one lowly food item... which was missed. Well I hand out all the items (minus the food item previously mentioned) and the mobile order leaves. Then he finds said food item and is immediately like "hey [my name] forgot to hand this out!" really loudly. Well hey guess what - it happens.
And at another point I was pulling people forward and two cars both got the same thing in a row... well one of them was done in time but the other wasn't. Well he immediately leapt to conclusions and was like "[my name] passed out the wrong drink!" Like full yelling it... with the window open and customers just staring at us. And I'm like "no... no I didn't? This drink is for that car" while pointing at the specific car that was parked outside. At one point yesterday (this is important) I was also restocking vanilla... we have a ton of cabinets so we have been keeping syrup bottles stocked on the floor for easy access during peak. Well I knew that the vanilla on the actual floor was older than the vanilla in the back so I was transporting the newer vanilla up to the front to replace the older vanilla that would be actually used by the bar partners. Wasn't done yet, but a bar partner asked me to grab ice for them so I moved to the back to grab ice, just leaving the vanilla on the counter since we have room for it and it'd be like 3 minutes.
Well sound carries really well in my store... even when I'm in the back and someone is in the front... and he spots the vanilla sitting on the counter and loudly says "oh. She brought up vanilla from the back but didn't bother putting the pumps on. That's cool. You know sometimes I wonder about some people". So I had that rumbling around my head all day, night, and today. So yesterday I was fed up with him cuz it went on all day - I got blamed for everything and he could do no wrong, as well as that sarcastic comment rumbling around in my head.
Today (note I still have the vanilla incident rumbling around in my brain). He's again working DTO but I'm thankfully on front/warming aka far away from him... as well as running items out to cars to keep window times low. Well I'm also restocking things (milks, cups, lids, ice, etc) in between front customers and warming. So I'm restocking, basically making a mental checklist, when he's suddenly like "that car!" And I'm like "what?" And he's just pointing outside and I'm like "what are you talking about?! Use your words...?" And he's getting huffy with me and just talking about a car. And I'm like "dude I don't have a headset on... I do not know what you're talking about" (I had figured out that he was wanting me to run something out but I didn't know *what* to run out). Another barista is like "the caramel and coffee frappuccinos" cuz they realized I was getting annoyed with the entitled barista not using the actual words needed.
So I run it out cuz it's my job and I'll do my job when someone actually tells me the info that I need to know but at this point I'm so annoyed by this entitled barista that I'm just not wanting to even interact with him cuz he's so entitled and can do no wrong and tries to pin everything wrong on the newer baristas. He's also arrogant and self-centered and constantly references his mother and how important she is (she works at a local university and i guess makes a lot of money). He also always comments on how the outfits he wears are like $500+ each or similar.
So tell me. Am I wrong for being annoyed at this barista? I just... now later today (after some reflection) I feel bad for being snappy and short with him (he is a teenager after all) but ffs. I'm not a mind reader nor am I his personal scapegoat... nor are any of the other baristas. I'm trying to get over it cuz it's not conducive to working with him plus there's no point in being annoyed/angry but he just rubs me the wrong way... especially when he acts like that all the time.
TDLR: entitled barista makes everything seem like someone else's fault as well as is generally obnoxious and rude to newer baristas.
purplebootyeater19 points1y ago
no. you are not the asshole at all. normally in this situation i would say talk to the partner before taking other action but it doesn’t sound like he is worth that respect. i would go straight to your SM and talk about how he’s making you feel.
SpAcEcAt_94 [OP]17 points1y ago
Yeah. The shift is already aware. She basically cornered me after my lunch and asked me what was going on (I guess my attitude was off today - who would have thought 😅). I told her cuz I knew she wouldn't let it go (she's like a red-haired pitbull). She was like "what's going on? Is it [entitled barista]?" He's been on a lot of nerves recently. I did forget to say that a new favorite for the red-haired shift to say when he is on his high horse is "hey [entitled barista] do you want the keys? Since you obviously think you're a shift... and not just a barista. I mean, you obviously know a lot about running a store." She's a bitch... I love her. She actually did give me permission to take him down a notch or two if he does it again.
I just feel bad for being a bit... pissy with him. He is young... if he'd just drop the attitude then that would be swell.
EnneagramYogaCoach10 points1y ago
This comment confirmed what I was thinking. This partner is likely treating a lot of people like this. Talk to your SM if you need to, but his attitude will catch up with him.
SpAcEcAt_94 [OP]5 points1y ago
He is. It's all the newer baristas that he is treating this way. I just happen to be newer.
All this being said, I have no qualms with younger people being "in charge" or being "the boss". If someone is younger than me but has more experience then I'll gladly refer to them, it's not a contest. It's whatever. I just want to be treated with respect regardless of age or experience.
Maybe I ought to have a conversation with him about respect regardless of age/experience? Or would a shift be better to have that conversation with him? I'm just trying to reflect and figure out how I can move forward without making the situation worse... cuz I feel like he's not gonna understand why I'm having an issue with him unless I tell him.
EnneagramYogaCoach5 points1y ago
If a shift is already aware of his behavior, I’d skip talking to him. Honestly, he seems like the type who wouldn’t be able to objectively observe his own behavior and will probably turn around and tell everyone he can about your conversation. Personally, I would be tempted to have a CYA conversation with my SM, but doing that needs to be your decision. SMs can have different personalities and so it might not be a good idea with yours.
miniinovaa1 points1y ago
Maybe he’s trying to promote snd young kids (I consider him a kid lol) don’t understand that there is a certain way you’re supposed to talk to some one. Happened to an old associate of mine. He wanted to promote to lead so I was developing him, but he made quite a few people annoyed so I stressed how important it is to learn how to talk to people
DreyaNova2 points1y ago
I think you’re going to have to fight him.
SpAcEcAt_94 [OP]5 points1y ago
Verbally yes. Physically... let's not but say we did?
He's rich and wears $500 outfits (according to him) meanwhile I wear goodwill finds and hand-me-downs... I'd get that charge. 😫
DreyaNova4 points1y ago
Hmmm. Okay a new strategy. Next time he goes off on you, stop what you’re doing, say anything, and just stare at him like he’s stupid. Do this a few times and he’ll get the message that you’re sick of his shit.
SpAcEcAt_94 [OP]2 points1y ago
Last time I started with him he just stood there and like nervously smiled at me (it was during the frappuccino and car thing). After that he was nice to me but I was too crabby to return it.
I'll happily admit that I was crabby cuz I wasn't respected as a human being.
DreyaNova3 points1y ago
You are perfectly allowed to be crabby, particularly if someone is treating you poorly. He’s not allowed to treat you poorly because that’s not how humans interact with each other in the workplace. You don’t have to be nice to him when he makes you feel like crap.
He sounds like an absolute muppet and I hope he stops treating people poorly.
_lips_like_sugar_1 points1y ago
I get this at my location, too. They are young...they think punching down on others makes them look more proficient and capable. But it just makes them look like an asshole. Its not leadership appropriate and creates a toxic work environment for everyone. Sms really need to be on top of that, bc ime, its why most people end up quitting in the first few months. The attitude of more experienced partners is asinine. I've had people literally grab drinks out of my hands without saying a word to me, on my own bar, block me from my bar while they make my drinks even as I ask them to let me make them bc I need the practice, physically push and hit me, scream at me in front of partners and customers, etc. Its not okay. The only reason I havent quit is the health insurance.
SpAcEcAt_94 [OP]1 points1y ago
That's insane! It's nothing like that here. Just the petty clique-ness is insane. Like "bruh chill out we're on the same team".
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mulberrybby1 points1y ago
Talk to your SM!!!! Get a group together and have a meeting with your manager. This isn’t right and he really needs to chill tf out considering he’s still new too. It needs to stop. If your SM does nothing and he’s still being a lil shithead then talk to your DM. And you can call partner resources on him too, but it’s definitely better to talk to your SM first
SpAcEcAt_94 [OP]2 points1y ago
He wants to be a shift apparently (according to another barista) and this is his attempt to "take charge". He has no concept of what leading is... he thinks this is being a leader.
I definitely plan on talking to my SM prior to going any further. I'm assuming she is aware that there is an issue (the shift mentioned that there is an ongoing conversation with the barista) so I'm hoping it can be resolved prior to me hurting a teenager's feelings.
mulberrybby1 points1y ago
PLEASSEEE DONT LET THAT HAPPEN HE CANT BE A SHIFT OMGGGG if i were u and he got shift i would transfer soooo fast
SpAcEcAt_94 [OP]2 points1y ago
Trust me I fully plan on hightailing it out of there if he ever makes shift. That would be the day that I just yeet out of Starbucks. I would legit see the announcement, hang up my apron, clock out, and just leave... right after taking my markouts for the day (cuz gotta have my espresso to end the depresso).
ItsAWildFelix1 points1y ago
Literally hate that for you.
SpAcEcAt_94 [OP]1 points1y ago
Same. It's frustrating cuz I'm still new and I don't want to rock the boat... but the entitled barista needs his shit *wrecked*. I'm thisclose to hurting a boy's feelings ngl.
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