Won’t add to much context, need to avoid identification.
I’m a returning barista, little over a year of experience at the bucks.
I’ve had jobs where I was the person in charge, jobs where I’ve been the lowest on the totem pole, jobs where I’ve worked hard for little.
I value commitment and motivation above all else, I take the time to make sure both of those values are present in my work, above all else I try my best to have fun and to be inclusive.
Today I worked a shift in drive through order. It was the first time in years that I had done this. I tried my best to be fast, consistent and accessible to customers and partners alike. Sure my times were down and my first half hour was a little rough but I got into my groove and really connected and made customers have a great experience even if they did wait 3 or 4 mins. As this is going on another barista (whose had weird behavior toward me already) begins to watch my actions way to closely. She tells me to listen better and to take the orders as I hand out change and to just be more on it, I agree with this and completely focus on being one hundred percent into the orders. The problem arose when my drive thru support basically vanished and I kept up on drive. I made two mistakes as a result of my overwhelmed position at drive. 1) I handed off the wrong beverage and customer came back through drive (I apologized, customer was very sweet and kind) 2) I put in one order wrong. These two mistakes warranted some bullying from this barista. She began to tell me how it was my fault and joked around with the others on shift and just made sarcastic remarks about my performance and me being new. Saying something to the effect of, “well I guess I’ll just make mistakes but don’t worry I’m new”
Im in my twenties, im almost 200 pounds and I have a beard as well as a small family im trying to support. I do not make light of peoples mistakes or errors, I do my best to support them after something happens. I feel ashamed of myself, I feel ashamed of my coworker and I feel that I have to address this baristas behavior. Not looking for empathy or sympathy or your criticism. Looking for what I should do next. Im assuming I should talk to my manager first, and possibly talk to the barista whose been treating me so off.