Starbucks Baristas: The daily grind
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Make It Make Sense (self.starbucksbaristas)
submitted by philosopher_cat_lady
"Our baristas have the right to refuse service to customers who are not wearing facial coverings."
\-Facial Coverings - Local Mandate - Sign
"If a customer refuses to change their behavior, rejects alternative solutions or refuses to leave, next steps are to:
•Do not continue to ask the customer to leave, if applicable provide the customer with their order as quickly and safely as possible to minimize the length of their visit which may mean offering their food or beverage on us"
\-Customer Facial Covering - Scenarios and Talking Points
\-Facial Coverings - Local Mandate - Sign
"If a customer refuses to change their behavior, rejects alternative solutions or refuses to leave, next steps are to:
•Do not continue to ask the customer to leave, if applicable provide the customer with their order as quickly and safely as possible to minimize the length of their visit which may mean offering their food or beverage on us"
\-Customer Facial Covering - Scenarios and Talking Points
Balisong_Witch 99 points 1y ago
Like hell I’m gonna give someone’s order for free because they’re mad about not covering their face
FfierceLaw 49 points 1y ago
So if they refuse we just stop requesting and give then what they want. There's no point to asking them to mask in the first place. Just stay behind your mask and silently judge them
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here_forthefun 7 points 1y ago
That’s bs. No way I’m giving someone’s drinks and/or food to them for free for refusing to comply with us
looker009 -3 points 1y ago
What you posted is exactly what we do. Ask the customer to wear a mask and inform them that there is local mandate. If they refuse, take their order and expedite it. At least in my county, they can sit in the lobby and are exempt from wearing a mask while "actively" engaged in eating/drinking. Otherwise if they planned on leaving they will be out of there in few minutes.
Basically don't put your self in danger of trying to enforce mask mandate. In essence mask mandate is no longer being enforced.
Basically don't put your self in danger of trying to enforce mask mandate. In essence mask mandate is no longer being enforced.
sheep_heavenly 17 points 1y ago
>What you posted is exactly what we do. Ask the customer to wear a mask and inform them that there is local mandate.
Their sign says baristas have the right to refuse service.
Their sign says baristas have the right to refuse service.
looker009 -2 points 1y ago
>Their sign says baristas have the right to refuse service.
There sure is and being we are near High School, laying down the law on teens is not hard. Plus most of them wear a mask without being told. However the issue comes up when you get 50 year old female that comes in and start rambling about her rights, how she got freedom not to wear a mask etc. It's much easier and safer to just make her order and let her be on her way.
There sure is and being we are near High School, laying down the law on teens is not hard. Plus most of them wear a mask without being told. However the issue comes up when you get 50 year old female that comes in and start rambling about her rights, how she got freedom not to wear a mask etc. It's much easier and safer to just make her order and let her be on her way.
sheep_heavenly 7 points 1y ago
The point is that customers are being told baristas have a right to refuse service and baristas are being told they have no such right.
looker009 -2 points 1y ago
Not sure how you are interpreting that you can't deny service. What we are being told is we have an option of a) denying service b) doing something else like giving food/drink away or expediting it. Basically you're told that if you feel it's unsafe for you to deny service, go ahead and give it away for free if you feel that will resolve the situation quickest and not put you in danger.
philosopher_cat_lady [OP] 4 points 1y ago
Right, no one knows what "actively" eating and drinking means either.
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