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Starbucks Baristas: The daily grind

Full History - 2021 - 08 - 20 - ID#p86b1n
14
Management VENTI RANT (self.starbucksbaristas)
submitted by DieLawnUwU
Any other stores having issues with drive thru where either the dto or dtr or both monitors stop working and when you put a ticket through to get them fixed and ask your store manager what to do and they say keep the drive thru open? Like last time I checked we are timed for getting people from the order point to the window and on with their lives in one minute. How can we do that when doing that both inconveniences customers and partners? For context I opened with my fellow opening shift this morning to find our dtr screen blue with an error message and our store manager told us to keep drive thru open. So we put the drawers in an unused register upfront and in our peak this morning a green bean goes hey dielawnuwu the dto screen just crapped out. And I was on bar. So I stopped to help her out while my fellow shift was stuck helping someone else. Again we were told we need to keep drive open. So for 45 minutes we were taking orders and handling drive thru cash on our up front register until the dto screen came back on.
smokeorchid 6 points 1y ago
This happened to my store the other day but our cafe POS is on the opposite end of the store from our DTO. SM literally said “I guess you’re getting your steps in today!” 🥴

Electric chair.
diotheleo 1 points 1y ago
bruhhh we had like 3 or 4 days where the order box outside for our drive thru wasnt working so we had to take orders at the window and we still got shit for our drive thru times being ridiculously high and its like. what are we supposed to do when we cant take orders before they get to the window and thus cant make the drinks before they get to the window. are we supposed to be mind readers now. wtf
Apprehensive-Meep 1 points 1y ago
Try doing this for days on end, and even your DM tells you to keep your store open. But its OUR fault that our times are slow 🙃
DieLawnUwU [OP] 1 points 1y ago
I love catch 22’s they couldn’t be better to be in /s
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