I will say; I don’t have the grace to be patient with them when they complain about the drive thru taking too long and say that they deserve for their order to be free since they’re late to work now when we have a literal running timer for how long they’ve been in the drive thru and… if you haven’t paid yet, you can leave at any time. If they’re late to work, that’s honestly their fault. Even mobile orders who’ve already paid can call and either get a replacement order for the one they weren’t able to get in time or ask about a refund.

To be entirely honest, it depends on the store! Every store will have good and bad customers. When I first started working at my store, it was a LOT of “bad” customers. But to be honest, a lot of our workers were rude. I used to have at least 3 bad and like- really bad, Like name calling type of customers a day, now it’s maaaaybe once a week and they are just a little annoying. Our store has gotten a whole lot better at customer connections. I will say, the best way to deal with an angry customer is to respond calmly and genuinely. If their drink is wrong, apologize and ask what was wrong with it even if it was made by a different store. Thank them for telling us and then ask them to try their drink before they leave. I think of every customer connection as a chance to soften the blow if they ever get a wrong drink because they’ll way more likely to be nice to you if they remember you being nice to them (:

yes, there’s definitely a lot! but with practice and some reviewing on ur own time you’ll get the hang of it :) a lot of the drinks are just variations of the same thing, like the shaken espressos and frappuccinos!
frapps have a recipe pattern of 2 3 4 that you’ll learn more about during ur training :D

I would say so, I haven't worked a lot of jobs but this place has made me feel like I'm always working towards something. Like yeah I'm working for money and benefits(ASU is awesome), but at the same time there is a goal of moving up which can easily happen if you demonstrate those skills for barista trainer, supervisor, etc.