So, this is a really weird situation I’m gonna try my best to explain.

I was on warming and I got two stickers for two plain bagels with cream cheese. Right after I finished making then my window partner comes over and asks for help with a customer. (I was the SSV, they didn’t speak English very well, I can usually help out in these situations.) I ask what the issue is and he says he wants to add a panini and a breakfast sandwich, he also keeps grabbing for the bagels in my hand, so I assume they’re his and I ask “did you u want those instead of the bagels or as well as the bagels?” He says he wants both. So I hand him the bagels and go make his add ons.

A few minutes pass and my DTO says “do you have those bagels ready?” And I’m confused because I don’t have any new stickers so I say “I already gave him those?” And she says “that guy that added on? Those weren’t his.” So now I’m confused but I go to grab more and we are out. I go the the window and explain my mistake and the guy at the window says “this is fucking ridiculous. I’ll take two cinnamon raisin bagels and DON’T warm them up.”

So I give those out, apologize, give him a recovery card, and move on. THEN, he comes inside, throws them on the counter and says “neither of these were toasted.” I say “I’m sorry, I thought you didn’t want them warmed.” He says, “what the hell gave you that idea?”

So as I’m warming them he walks over to warming and says “why don’t you throw in an everything bagel and a couple croissants for the inconvenience you caused me.”

I know this was my fault originally but it all happened so fast and he was so mean!! Literally the worst experience I’ve had in a while