today I was dto during peak and I had a teen order 4 drinks, the first 3 weren’t bad but the last one she started by apologizing that it was a complicated think (😐 but whatever they were aware) and they ordered a grande caramel ribbon crunch with matcha and Java chips and then they said “layered” and I asked what they meant and they literally just went “idk it just says layered maybe put the Java chips on top?” Come to find out at the window they’re a partner about two weeks into the job AND THEY WORK AT MY STOREEEEEEE and I had just never met them cuz they close LIKE WHAT? I was losing it😭 like how you do that to your own store😭😭