okay this is so small and isn’t that big of a deal but once i’ve been there all day when they scan/insert their card into the card reader to the other register i’ll like dude it’s right there. by your hand. like please omg

• when i’m on front till and they shove their face on the side of the plexiglass and get SUPER close to me… like GTFO

• when i’m on drive and they want to add on to their order

• when i ASK if they want it hot or iced… they say hot… i CONFIRM it’s hot… then they get to the window and they’re like >:/ “i WaNtEd It IcEd”

• not having their payment ready at the window. fumbling around for their cash/card and i’m just standing there like🧍🏻‍♀️

I have 3 big ones: not saying what sized drink they want, especially when they are ordering multiple drinks because I'm just repeating "and what size is that?" Like ten times.
Also when I tell someone their total and they just stare at their phone not moving. Because I dont know if they are trying to load up the app, reloading it, or trying to do like apple pay.
Lastly it's waiting to ask for something at the hand off area, after they already asked me for something else. Like when someone wants a straw and a sleeve and a drink tray. They'll ask for each one, one at a time instead of all at once.

When they pull up to the order box and are going “helllooooo????” Before their brakes even finish stopping. Even though they see there is a line of cars and can literally see my head sticking out the window helping another car. Will usually repeat helloooo immediately after, and then when I go to take their order, they don’t know what they want. And then, my other is when they pull up to the window with their debit card in their hand, with their arm extended out the window. I can’t explain how much this bothers me. Like I’m just sitting at the window waiting for them. If I see their debit card hanging out the window and they aren’t even paying attention, I will 100% of the time take my sweet time opening the window lol

Self Reloading their app at the register is so fucking annoying. I tell them their total and then they just stand there on their phone not saying anything for like a full min or more. You know you can total up your order on your app and reload beforehand if it’s that important to you? Or we can reload for you? But nope. Just stand there holding up my line and being rude af, it’s cool.

when they say all their modifications, size, and temp before saying the actual drink

When the passenger orders from their side. I just hate it, and even if I can hear them clearly, I’ll still say I can’t hear them in the hopes that the driver will just tell me their order. I don’t know, it just bugs me.

Idk why, but when people say “frappè” instead of frappuccino. I’m always tempted to say, “I’m sorry, we don’t sell frappès here. That’s a McDonald’s beverage. We do have a similar drink called a frappuccino, though! Would you like to try that?”

1. When you’ve barely greeted the person at the window and they’re like CAN I gET a sTrAW????! You don’t even have your drink yet. You haven’t even paid for your drink yet!
2. When people list all seven drinks in their order at once with no space in between and they all have modifications.
3. When I greet someone, hi how are you today? And they skip the niceties and just start listing their order. How are you today? One caramel macchiato HOT upside down with six pumps of vanilla VENTI
4. When I have to ask “and what size was that?” For every single drink in a multiple drink order. If you order one drink, and I say- what size was that? You should start saying the sizes for the other drinks. Forgetting twice I’ll forgive. By the third or fourth drink I am thoroughly annoyed.
5. When people don’t have their payment ready at the window after they waited in a 10+ minute drive thru line. Especially when they’re just paying with a card or the app. You had one job while you were waiting in this line!
6. Almost as annoying as 5, when people don’t have their payment ready so they don’t pull up to the window and just sit there. You should’ve had your payment ready, but if you don’t please don’t just sit there instead of pulling up, you’re preventing the person seven cars behind you from being able to pull up to the kiosk and order, because they could at least be ordering while you pull up your app.

My biggest pet peeve is people who talk on the phone while they order 😡 such asshole behavior, I can't believe these people didn't learn basic manners.

Second is when people get angry at me for upselling. I work at a licensed store and if I skip the upsell for even ONE customer my manager will correct me and threaten my next promotion 😐 I'm just trying to do my job

I hate it when they lean over the mobile order station. Like, they’ll watch partners put drinks there and not move. Or, they’ll ignore other customers trying to get their drinks and get in the way. It’s a nuisance for literally everyone.

Seems like every time someone wants to use Apple Pay, they just hold their phone up like it’s the Starbucks app, and then get impatient while I fumble around, activating the card reader. Your phone could be many things, just say “I’m using Apple Pay” pls!

Edit: oh also when I tell a customer I’ll be with them in a minute and they start ordering anyway. That really heats me up 😤

Tiniest thing gets on my nerves but I hate it when they say the want a “squirt” of a syrup🙄 I also hate when you ask if that’s all and they just don’t respond..

I hate when They come through the drive-through and as soon as I get to the window they just have their arms sticking out with their payment already and they don’t even say hi you’re just an inconvenience for them

Ordering the whole store then complaining how long it’s taking and explaining to me how they aren’t ever coming back. Then Monday comes.

Or

Welcome to Starbucks what can I get for you, can I get a shakearrito and then get pissed when I don’t know what they are talking about

i hate it when they say “venta” “ventae” or “trenti”

there is nothing i hate more than when someone drives up, phone or card out the window and isnt looking at me, especially in the afternoon when im dto:dtr and am doing other shit, with the window closed.
also we have a lot of doctors / nurses at our store and for the most part, they put their cards in backwards. so, chip facing out. thank god for masks bc i know the look on my face is smug as hell.

i hate when people are ordering a drink with customizations and take a huge pause between each thing. like can i get a venti latte (long pause) iced (long pause) with almond milk (pause) and (pause) (pause). like i am literally vibrating from caffeine i promise i can keep up

a guy the other day scoffed at me when i asked if he wanted anything else a few times because he wouldnt tell me what he wanted unless i provoked an answer. he ordered one drink, i said “ok” he just stared at the order screen. me: “…anything else..?” rinse and repeat

when people don’t specify how much extra caramel they want. like on a range of “light extra” to “im in middle school and i hate coffee”, how much caramel drizzle do u want. or when they show me that dumb fucking picture of a cup full of caramel at the window and be like “this is what i mean” like, ur drinks already done and ur gonna be mad at me now.

also wanna add, avoiding saying the size???? i hate when people get like iced espressos and will reply to me asking what size with another customization

when people mobile order in line. we have a long line usually but move quick. so when i see uve mobiled and come to pick up your order within ten seconds. i will b tellin u that u gotta wait a few minutes so it can, at the very least, print out. ALSO why do people tell u theyre here for a pick up order and either tell u their whole government name, or like, no name at all, like im just supposed to know who they are.

when people order “my drink”. a couple stores have closed near mine so we’ve been getting a lot of their regulars, and they’ll tell me, “ im gonna get “my drink” from _____ store” Ok. lemme check the recipe card and see if we have “ur drink” listed :)

quad shots in fraps

people paying, getting their order, straws, etc, and asking for a water/pup cup, bro u had ur chance when we were talking for a few minutes or when u were paying or when u were at the window or when i asked if u wanted straws or napkins

people being weirdly specific about ordering water “can i get a venti cup of ice, with some water in it” “can i get a light ice light water in a trenta cup” etc

when one person gets cold foam so everyone in the car has to add cold foam to their drinks

people being weirdly snide when we warn them about COLD foam on HOT drinks

people who pay it forward and want me to tell them what a good person they are. if the person in line behind u is ordering starbucks. they can afford starbucks. why not tip your fucking barista

people claiming to have “insider barista info” about disgusting drinks. bro i drink shots in matcha and steam lemonade for myself. i do Not care


edit: i started typing what annoyed me, posted, got more annoyed typed more

edit again: can u tell ive been thinking about quitting

Pouring a frappuccino in the cup and the customer asking if we can give them the remaining frappe from the blender in a separate cup. Then getting mad when I say I can’t. You paid for a 16 oz drink, I’m not allowed to give you more of the drink for free! Even if there’s more left!

Also, ordering a drink with no ice then asking for a venti cup of ice at the hand-off plane… Like we know what you’re doing, can you not ask for it while you’re ordering the drink in the first place?

Ordering drinks from another store at ours. “Can I get a Charlie cold brew - “ I don’t even know what that is. No.

People adding things to their order at the window. I had a lady order 5 drinks (3 fraps) at the box and then pull up to the window and order another caramel crunch frap. I almost said no.

Mine are probably stupid but they really make me bite my tongue.

People who tell me how to do my job. They order a drink, then watch like a Hawk as I make it, tell me how I do it all wrong and how it should be. Here is my apron, feel free to do my job. Bye.

I don't mind that people order a specific drink. Your money. But for crying out loud, shut up moaning when it is complex and takes longer or we make a mistake. We are human. Go home and make it, if you want to be super picky.

Patience in general. There is a line, you will not instantly get your drink. See that huge line? You joined it knowing it will take a long time, deal with it.

I respect people pay a lot of money for their drink. However, there are humans behind the bar and it doesn't entitle you to treat us badly. A few please and thank yous can go a long way. Shouting at us will not help.

In the drive…
“Yeah I’ll take a Vent”
Queue the awkward silence bc I think they’re figuring it out still and then..
“Did you get that”

Like no sir I did not… do you want a cup? I am confused.

Talking on the phone while they order and then they get annoyed when ya ask them clarifying questions like what size they wanted, or if it's hot or iced 🙃
When its peak and we don't have a handoff (because staffing has been pretty bad lately) and I'm on main bar getting asked every 10 seconds for 'a stir stick, or not a stir stick, a stopper please. Oh can I also have a sleeve?' 'can I have a sleeve too?' 'and can I get a straw?'
I'm happy to do it when I'm not slammed. But when I'm on main bar getting pulled away every drink to grab something for a customer, and I have 20 more drinks to make, imma get a little annoyed.

When they finish saying their order and THEN say “I also want to reload my card” 😐😐 baby please do that first

when people come through to pick up mobile orders and just skip right past the order box so then no one knows what is going on with them. or when they pull up to the box with their window up. i have a regular who has pulled up to the box, window up, and when i greet/try to get her order it stays up and she just drives right by and then when she gets to the window she’s like “oh sorry i couldn’t hear you at the box!!” and orders at the window.

When I say “hey how are you doing!” And they say “caramel frap”

For me a pet peeve is when the customer is talking on the phone when they take an order, or when a customer is smoking in the drive through and blows it in your face

Also when people come in and just stand there without telling you they’re waiting on a mobile order. Then they stand there waiting for awhile and then get mad about having stood there and waited for awhile when all they had to do was tell someone they were waiting on a mobile. Like bruh, don’t expect us to read your mind.

We had a woman ignore us for almost 4 minutes after we already started taking her order once at the speaker box. She'd gotten a call and instead of just not answering and calling back in a minute or saying hey I can't talk rn she rolled up her window and had the entire call and then when she was done with her call (we'd tried speaking to her about 5 times) she immediately was like "hello?????"

Like uh hi. Again.

ok mine is when customers will be using their app to pay and they’re on FaceTime and I just know that my stressed out sweaty face is being shown to some random person omg

Maybe small idk lol but when someone hands me their card at the drive thru to pay and immediately after they hand it to me they start scrolling through their phones or looking the opposite way ....like bro it's not gonna take me that long to charge your card...so I'm standing their practically leaning out the window for a few seconds and then say "here's your card"

Whenever they try to tell me I’m making the drink wrong. Dont get me wrong, there are some customers that are nice and apologetic. But if they’re rude…..

Low key I had one shift who didn’t give a single fuck and whenever a customers would rudely tell him he’s wrong and an idiot he would say this nicely yet passive aggressively

ssv: “Oh I’m so sorry about that I didn’t realize you’re a partner. Can you please give me your partner numbers for your discount?”
c: *the angry face turns into genuine confusion* “Partner numbers?”
ssv: yes your partner numbers. I figure that because you’re telling me I’m wrong and how to do my job I figured you worked here.

Green bean here! I’ve only been at my licensed store for about two months but I seriously HATE when customers say “give me a - [insert order here]” or “[insert order here].”, used to have a co-worker (I work in a target starbucks) that said “water stat.” Like are manners no longer a thing? I also hate when customers don’t wanna repeat their order after mumbling it literally once like ??? I’m already hard of hearing and the masks don’t help PLS speak up a little or just not get mad when I can’t hear you?

when their phones are more important than telling me what they want to order so i just stand there like 🙃

What size would you like that today ? ICED! alright, iced, no problem, and what size was that ? I C E D!.!
Alright I have it as iced, what SIze did you want your drink today ? (Talks slower and louder ) I. SAID. ICED.



I also hate when people talk hella slow and ride when I can't hear them bc its loud out, or when the person in the passenger side trys to order and they get mad bc I can't hear jack shit from the passenger side

I love when they dont have the recipe. Then i get to say "sorry we don't have that on our menu and without a recipe we can't make that as we don't know what it is 🙃"

I work in a cafe, our restrooms are in the back of the store so you have to walk past the whole bar/reg, plus our mobile orders are set up right at the front when you walk in. We always greet you as soon as you walk in. My biggest pet peeve is when customers just straight up not listening to us. For example:

1. Ignoring us greeting them as they walk past us for the restroom or looking for the mobile orders that they walked past in the front.

2. At hand off I always offer a straw, often people just act like I didn’t say a word and ignore me. Walk away while I’m holding out the straw for them.

3. When taking orders, me: “hi how are you today? :)” Them: “grande iced americano” they scan and walk away before the order is even tendered.

4. When I carefully repeat back a big order, and ask if everything is correct. They repeat one of the drinks I just repeated to make sure it’s right.

TLDR; we’re still people and we try to make it a good and easier experience for everyone. Be friendly to your local barista please.

I’m in agreement with a lot of these, honestly. Especially people ordering while on their phones, neglecting to tell me their drink size, adding things when they get to handoff…ugh. But the past few times I worked register, I had people pay me entirely in change. Like a $20+ order, and they stood there and counted out a few single dollar bills and then just a mountain of loose change. I was just watching the line build behind them, dying slowly inside. Not unique to Starbucks, I’m sure, but awful nonetheless.

I really don’t know why it triggers me, but it’s the constant asking for waters at the window. Please just ask at the speaker. They are free, you’re not doing anything by waiting to ask for one.

When we are really really busy and someone asks me to remake their drink several times because of really insignificant errors… I’d understand if it was a major screwup like an allergen issue, or even if we made it hot when it was supposed to be cold. But there’s a lady who orders passion tango tea, no water, no ice, heavy cream, blended every time. She forgets to ask for no water or ice, yells at the baristas to remake it without telling us what was wrong with it, and then yells at us more when we remake it. During peak. Every time. Just because there’s ice and water in it.

I hate it when they show up

When I ask if they want room, they say no, and proceed to pour boiling hot coffee in the trash can.

Customers who add on drinks/food at the window. I cannot not express enough how much this irritates that crap out me. Also acting shock when we run out of a product or ingredient.
“Why are you out of this?!”
“Oh golly gee walkers Becky maybe because your not the only basic b*tch who orders that same drink that I have made for the past 8hrs and proceeds to add more sugar to the drink.”

When a customer asks how you are and you say “great! How about yourself?” And then they just start ordering or don’t respond. Like lol ok

When they scan their app before I’m finished ringing them up, or when you ask for their name politely and they scan instead silently.

Got one to add. Customers who get offended when you don't know their name and exact order. We have a customer be like well finally we got somewhere with me today. I explained I had memory issues and she was like well that isn't my issue. Basically stuck up people who think they own the store.

Sorry love. I serve lots of people, so I don't always remember everyone. You really aren't that important.

i hate when they spit directly into my eye

Not having money ready after sitting in drive thru line for 1/2 hour

Ask for straws for strawless cup.



Mind you I also do bc I hate when the cup drips on my day job clothes

I hated it when I’m trying to say that they were all set with their order or some standard Starbucks line and the person ordering goes “WHAT!!!” when I’m in the middle of talking. I get they might not have heard me with the mask and plexiglass, but c’mon, wait until I stop making noise first

They just say “I have a mobile order”….

No name.

Some recent ones I’ve noticed a lot of,

Asking for ice water at the handoff counter when there’s a line of customers (you’re still ordering something even if it’s free and “just a water” and it’s rude to the other customers waiting in line to order, not to mention messes w inventory and my bar sequencing)

Reaching over my bar and past the plexi to grab sleeves, straws, or a mobile order that may or may not even be theirs

Leaning over the hot bar area to watch me make their drink and then getting upset when syrup splashes on them

Leaving trash all over the patio tables when there’s two trash cans outside and two right inside the door

Casually trying to chill in the store even though we are clearly grab and go and only have a store capacity of five people and then getting mad when we tell them they can’t stay in the store but our patio is open

when customers in line get super duper close to the person in front of them. my kiosk usually doesn’t get too much traffic but when two ppl are in line and the second one comes up RIGHT BEHIND the first person, and starts looking over their shoulder, like.... did you forget that personal space exists? in a panoramic? when there’s ONE PERSON ahead of you? and it’s not that hard to step aside to read the menu?? even tho it doesn’t affect me, it’s just so rude :T

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