I feel this on a spiritual level. We’ve been in this pandemic for what?? Almost two years?? I lost track. Anyways, we haven’t had cream or sugar out since covid started and it still baffles me when people expect it to be there.
I hate when it’s busy and someone orders a black coffee then comes to me during peak for cream. Like .. I asked you at the register if you wanted cream and sugar and you said no? Ugh it’s a small thing and it doesn’t matter BUT IT GETS ME EVERY TIME

I just don’t like when I’m solo bar with tons of cafe,drive, and mobile drinks to make then they step up to ask me for 3 ice waters “when I have a second”.. how about just order the water at POS? If I actually waited until I had a second they’d be waiting a long time but instead I have to stop and hold up the other people waiting so I get mean mugged longer. I wish my manager would give us permission to tell the guest they need to order the water (next time, even) at the counter for inventory. There’s a cup shortage anyway, we are constantly running out so these random cups of water mess up my sequencing and contribute to an ongoing problem. Obviously I just say sure of course and give them the waters with a positive attitude. All this talk about “coaching the customers” to improve drive times but nothing to actually support the partner planted at bar.

When I am at POS and someone gets a hot coffee I try to coach them and say something like, “Would you like any cream or sugar with your coffee? I can get it for you since our condiment bar is empty” or idk something like that so they’re like “Eureka, they still don’t have a condiment bar fully stocked let me actually have this girl get me my little condiments” lol like pls I’m asking for a reason

I mean there are condiment bars. I used to work with someone who had that same thought as you and my manager at the time said that people want to put how much sugar want themselves. Some stores apparently didn't have condiment bars and that prompted customers to ask us for sugar or some sort of sweetener.