Starbucks Baristas: The daily grind
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People taking the wrong drinks (self.starbucksbaristas)
submitted by Kennamay1
Venting.
A guy called our store (Safe-bucks) today saying that we gave him the wrong drink. I told him that he could come back in and we’d make him the correct drink, but he just wanted a refund. It took every fiber of my being to not tell him “we announce the drinks as they go out, it’s not our fault you took the wrong one.” He told me that we mixed up the order…umm no we only have 1 frap station dude, they go out in the order they come in.
I know this is stupid, but it happened early in the morning then called to complain late afternoon. What is wrong with people? Safeway gave him a refund but sheesh.
A guy called our store (Safe-bucks) today saying that we gave him the wrong drink. I told him that he could come back in and we’d make him the correct drink, but he just wanted a refund. It took every fiber of my being to not tell him “we announce the drinks as they go out, it’s not our fault you took the wrong one.” He told me that we mixed up the order…umm no we only have 1 frap station dude, they go out in the order they come in.
I know this is stupid, but it happened early in the morning then called to complain late afternoon. What is wrong with people? Safeway gave him a refund but sheesh.
HamiltonPolka 44 points 1y ago
When I worked at Starbucks, I would make an “Invisible” Frappuccino. Basically put a layer of plastic wrap over the top of a cup and put the dome on, and then put whipped cream so it sits on the plastic wrap and looks like theres an invisible drink inside. So I put one near the handoff when we were slow and someone immediately asked if that was their drink. I don’t know what you ordered lady but sure. Yeah. Enjoy it.
jodellz 11 points 1y ago
i love this so much
cody_1849 10 points 1y ago
I’m gonna make these until I either get fired or run out of whip.
ricardimus 10 points 1y ago
This is critical information and could break the monotony of work
cpv_91 10 points 1y ago
**Shortstaffed (no mobile, curbside, delivery)**
We got to run like a café store yesterday, oh the joy... But I digress..
Anyway, this happened so many times yesterday, it reminded me of the one thing that used to drive me crazy pre-pandemic, people just walking up and grabbing drinks even though it wasn't theirs.
Customer (male): Is this mine?
Me (in my head:did I take your order?): is your name Jane?
Or
Me: Are you still waiting on something?
Customer: yes, blah, blah drink
Me: yes, I made that and called it out like 10 minutes ago (no drinks on hand off plane)
Customer: I was right here, I didn't hear you.
Me (smile): hold on, I'll make that, again (meanwhile, sarcasm behind mask)
It's annoying to remake drinks when you're already busy just because people can't listen or pay attention and pick up the correct orders.
We got to run like a café store yesterday, oh the joy... But I digress..
Anyway, this happened so many times yesterday, it reminded me of the one thing that used to drive me crazy pre-pandemic, people just walking up and grabbing drinks even though it wasn't theirs.
Customer (male): Is this mine?
Me (in my head:did I take your order?): is your name Jane?
Or
Me: Are you still waiting on something?
Customer: yes, blah, blah drink
Me: yes, I made that and called it out like 10 minutes ago (no drinks on hand off plane)
Customer: I was right here, I didn't hear you.
Me (smile): hold on, I'll make that, again (meanwhile, sarcasm behind mask)
It's annoying to remake drinks when you're already busy just because people can't listen or pay attention and pick up the correct orders.
brokenleftjoycon 5 points 1y ago
We have a regular that gets the same drink every time. He has a fairly common name. A barista called out his drink and another guy (with the same name) asked if it was theirs. I told them it wasn’t and that it was for a different person with the same name. The guy took it anyway when I turned around. I wanted to scream to the heavens after that.
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