Starbucks Baristas: The daily grind
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[deleted by user] (self.starbucksbaristas)
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scmfckwaido 10 points 1y ago
When (or if) it’s slow, just practice ringing up drinks, it rlly helps!
No-Dimension-1035 6 points 1y ago
Thank you! I actually have been doing that during the slower afternoon shifts, it feels like my brain completely resets for morning shifts and I lose a fraction of common sense/stuff I already know.
scmfckwaido 2 points 1y ago
LMAO same
zzid2d21 7 points 1y ago
If you have a friendly person you work with that can help you when it’s slow, have them practice ordering the weirdest, complicated drinks they can think of. I found that helpful as well as listening through the headset and practicing ringing up drinks that were coming through the drive up on the front register (but not sending them through!) just for speed.
liiaammm 6 points 1y ago
It might be worth asking your supervisor for more training - if you're having to ask other baristas for direction or help a lot it can get frustrating for other people. Whilst it's not right for them to be mumbling about you, it's about your work and not you as a person. I know it's difficult to not get upset by these things, but you're there for work, not to make friends. Keep your chin up, you've acknowledged a weakness and you're trying to better yourself. That's better than any of the bitchy ones will be doing.
No-Dimension-1035 3 points 1y ago
Thank you! Training is an odd place right now- all training is supposed to be done by our manager in store, but we’re so short staffed it’s kind of a learn on the job thing and she teaches me more directly when and if she has time. But yes, I definitely should take a more direct approach with customers and not take what’s being said personally.
liiaammm 3 points 1y ago
I also had almost a script to get me started on the right track, like:
Me: hi, how are you
Customer: good thank you
Me: great, are you staying in or taking away today?
Cut them off if you need to. If you let them start they'll want to finish their order. Get what you need to ask them in. I can't write anything down or even put things on the till if I don't know if they're in/out so get it in first. If they start listing then just butt in, "sorry, is that to stay in or take out?" Ask them at every step and be assertive or you'll have to repeat yourself. Another example I came across a lot:
"Can I have a latte with -"
"Is that a large?"
"Yep"
"And is that to stay in or take away?"
You're the one with the job to do and you know how to do it. Don't let them make it difficult for you by being too polite, it's unnecessary. If they say anything about being blunt or rude just explain that you can't write things down if you don't know xyz so you wanted to check first to make sure you get their order right.
Practice pushbacks with other staff and get them to be those assholes we all hate and you'll be fine
Me: hi, how are you
Customer: good thank you
Me: great, are you staying in or taking away today?
Cut them off if you need to. If you let them start they'll want to finish their order. Get what you need to ask them in. I can't write anything down or even put things on the till if I don't know if they're in/out so get it in first. If they start listing then just butt in, "sorry, is that to stay in or take out?" Ask them at every step and be assertive or you'll have to repeat yourself. Another example I came across a lot:
"Can I have a latte with -"
"Is that a large?"
"Yep"
"And is that to stay in or take away?"
You're the one with the job to do and you know how to do it. Don't let them make it difficult for you by being too polite, it's unnecessary. If they say anything about being blunt or rude just explain that you can't write things down if you don't know xyz so you wanted to check first to make sure you get their order right.
Practice pushbacks with other staff and get them to be those assholes we all hate and you'll be fine
A_Will_Ferrell_Cat 3 points 1y ago
Personally I find that when I make mistakes it can be really easy to fall into a negative spiral that leads to me making more mistakes. One thing that helped me change my mindsets is ghat I don't look at my mistakes as mistakes anymore. They become learning opportunities.
Let's say for example you ring a customer and forget to ask/or put in they're drink as iced. Barista makes it hot customer then tells barista they wanted ice. Instead of latching on to all the negativity of how you messed up instead focus on what you could have done differently.
To continue with the same example you realize that they never specified and you forgot to ask them. So for future orders you know to always ask ice or hot unless it's obvious (like a Frappuccino). Always read back a customers order to them as well. Especially if it's a more complicated order.
It helps to remember when you take a customers order you are a liason between the company and the customer. It is very rare that a customer is bothered by clarifying questions. If they are that's on them. You are doing nothing wrong to ensure that you are getting their order correct.
There is absolutely no reason to take anything personal. I honestly could go on but this is already getting too long. If you feel like looking up a self help book I cannot recommend the four agreements enough. It's a very short read and is really eye opening (at least for me). I think you could even find the pdf online. $1
Good luck to you and remember that your partners are a resource too. Ask them to help when you need it. If you are showing effort to learn from your mistakes people tend to be much more forgiving.
Let's say for example you ring a customer and forget to ask/or put in they're drink as iced. Barista makes it hot customer then tells barista they wanted ice. Instead of latching on to all the negativity of how you messed up instead focus on what you could have done differently.
To continue with the same example you realize that they never specified and you forgot to ask them. So for future orders you know to always ask ice or hot unless it's obvious (like a Frappuccino). Always read back a customers order to them as well. Especially if it's a more complicated order.
It helps to remember when you take a customers order you are a liason between the company and the customer. It is very rare that a customer is bothered by clarifying questions. If they are that's on them. You are doing nothing wrong to ensure that you are getting their order correct.
There is absolutely no reason to take anything personal. I honestly could go on but this is already getting too long. If you feel like looking up a self help book I cannot recommend the four agreements enough. It's a very short read and is really eye opening (at least for me). I think you could even find the pdf online. $1
Good luck to you and remember that your partners are a resource too. Ask them to help when you need it. If you are showing effort to learn from your mistakes people tend to be much more forgiving.
lewabwee 1 points 1y ago
Cut down on the caffeine, if you’ve been drinking a lot. I made that mistake when I started.
victorious_gem 1 points 1y ago
I've seen this happen before when I've trained some new hires. its okay, don't be too hard on yourself. when there's down time, practice punching in orders you remember or have someone tell you a bunch of different combos, so you can get the hang of ringing
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