I'm pretty sure if you click iced on a cappuccino it does change it to iced Capp. At least that's what it does in Canada.

No, the recipe card for iced cappuccino changed to ice first after cold foam was introduced.

because ice first is how the recipe card says to make it. it’s also to mimic a hot cappuccino. you don’t use a lot of steamed milk in a hot cappuccino; it’s mostly foam. so the iced one gets a tiny bit of milk and a lot of cold foam. milk to the second line would turn it more into an iced latte with cold foam, which although that’s prob what most people are looking for, it’s not really like a cappuccino that way

Well, lady, if you don’t like they way someone makes your drink then maybe don’t ask them to?

At least, that would have been my response. I will never understand why people complain ‘this is why I don’t come here’ and then they still show up? Like, I didn’t drag you in here. There are other places they can go, but they enjoy the drama so they seek it out or create it.

Right! “They’ve done it before” or “they do it at the other Starbucks.” Ok well go to the other one then, I dunno what to tell you.

It’s every job ever, though. At this point I’ve worked quite a few jobs and people are the same no matter what. Truthfully, it’s quite sad because it’s made me realize how many assholes exist.

It’s cause hot foam on and ice drink is a health risk :) that’s why they introduced iced cap. Just that. Which is fill the cup with ice. Shots over ice. Nonfat 1st line and nonfat cold foam on top. It’s a health risk the other way. :)