Starbucks Baristas: The daily grind
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[deleted by user] (self.starbucksbaristas)
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Kyde_Drakes 53 points 1y ago
Sounds like discrimination to me. Have them call corporate. There is zero reason they can’t be a shift just because of hearing aids.
zoeylol 15 points 1y ago
Yeah and literally there are ppl who just got hired and are being trained as a shift BUT doesn’t have any sorts of disabilities. This is out right wrong
Kyde_Drakes 8 points 1y ago
It could be they already have their minds set on promoting these new people. They might have hired the new people specifically for the shift position, and are trying to play it like it’s an open opportunity for everyone when it’s not. I’ve seen a couple stores do these kinds of things. Either 1. Post an open shift lead position to get people in the door for interviews, but then they say the spot is already filled, but they want to hire you anyways.
Or 2. They ignore their already hard working partners who can and should be given the chance to promote within, but they hire outside just to find some fresh workers who aren’t dead inside yet.
Or 2. They ignore their already hard working partners who can and should be given the chance to promote within, but they hire outside just to find some fresh workers who aren’t dead inside yet.
Skeleknight 13 points 1y ago
I am deaf, with hearing aids, I used to work at Starbucks as a shift. If the person is being pushed back because of "disability", then you should call cooperate. There is a deaf Starbucks in DC next to Gallaudet University, so I don't see why being hearing impaired would affect being a Shift lead. There is this book provided by Starbucks called, "OPS Excellence" field guide book. Ask for one. [Recommended that you do].
Mind you, I always asked my Store manager what is it she expected of me on becoming a shift. She tells me her expectations, and I do them. And when doing them, I have to do it 10x times harder than others who also wanted to be a shift. I am more than capable regardless of my hearing ability, I can read lips, I can read customers reactions and I do what is necessary to communicate with customers such as people with accent, I would let them know that I am deaf, and I am trying my best to work with them, I would ask to write in paper, or use gestures, its never a problem. Starbucks also has resources for customers and partners with language barriers, especially with mask, which we need to see their lips to read. Boogie board for us to write, a paper with menus where we both can point out what we wanted, some surprises that some customers knows alittle signs and it'll amaze partners in many ways, that's customers connection right there by the way. Like, I could give you all my experiences on how I became a shift. It's a lengthy process but I worked hard for it, harder than anyone, I impressed them, I was given an opportunity to be a ASM till I went to the hospital and got surgeries. I lost my chance. Always remember, you are important, don't sacrifice your health for the company, do what you can without being affected by fatigue ,etc etc. Sorry I'd explain it's a long story heh. Just don't give up. Work for it. Read the OPS Excellence.
Mind you, I always asked my Store manager what is it she expected of me on becoming a shift. She tells me her expectations, and I do them. And when doing them, I have to do it 10x times harder than others who also wanted to be a shift. I am more than capable regardless of my hearing ability, I can read lips, I can read customers reactions and I do what is necessary to communicate with customers such as people with accent, I would let them know that I am deaf, and I am trying my best to work with them, I would ask to write in paper, or use gestures, its never a problem. Starbucks also has resources for customers and partners with language barriers, especially with mask, which we need to see their lips to read. Boogie board for us to write, a paper with menus where we both can point out what we wanted, some surprises that some customers knows alittle signs and it'll amaze partners in many ways, that's customers connection right there by the way. Like, I could give you all my experiences on how I became a shift. It's a lengthy process but I worked hard for it, harder than anyone, I impressed them, I was given an opportunity to be a ASM till I went to the hospital and got surgeries. I lost my chance. Always remember, you are important, don't sacrifice your health for the company, do what you can without being affected by fatigue ,etc etc. Sorry I'd explain it's a long story heh. Just don't give up. Work for it. Read the OPS Excellence.
Riversbewild 5 points 1y ago
We have a great shift who has hearing aids. Fight it.
rudebii 4 points 1y ago
I had a deaf coworker as a lead and we had zero issues. He worked AM shifts too. Took a bit of adjustment but it worked. No issues from customers or other staff.
truecrimeANDchill 4 points 1y ago
Did the ASM say that is why? Did anyone witness or hear it? If so, get written statements ASAP and call your DM, RD and Ethics. This is absolutely unacceptable.
Kayp22296 2 points 1y ago
It sounds like discrimination.
[deleted] [OP] 1 points 1y ago
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