I’ve been having so many issues at my store. We are currently transitioning to a new store manager and asm, along with a lot of new ssvs. When I heard the news that my store manager was leaving I was really hopeful that maybe they could help improve our store and make it easier for us to work.

My old manager was aware of the issues we had: constant understaffing, call-outs, poor training on cs, stressed baristas, weird sticker routing, and horrid drive times. When she was there, I saw a ton of improvements, some flaws she couldn’t manage to fix in her little time here, but she still tried her darndest to help out on the floor when we were short staffed or provide support and communication when we were struggling.

Unfortunately, so far, everything has gotten worse (in my experience) since the new managers have been introduced to the store. The new asm and sm came from smaller, slower stores, so they (asm) thought it would be a good idea to constantly schedule less and less people everyday. Even with the fall drinks being introduced, we only had about 6-7 people on the floor, when before (with old management) we would have 8-10 people on the floor. Although it would be wiser to yknow, schedule more people for the hours they want, they decided to cut peoples hours (I have spoken to someone who was affected by this. they used to work 40 hours and were cut down to 20) and schedule less people than we have ever had on the floor.
When I tell you today was my second breaking point, i mean it.

For some reason at my store, all cold drinks were routed together one day. That was super fun because I had to pull 10 waters in order to get the 20 frappuccino’s waiting for my from drive thru, cafe, and mobile combined. Also on that day, we only had one person on hot bar (mobile/cafe) which at my store is incredibly overwhelming. It was terrible, and to top it all off, I asked someone to change bar stickers for me but they forgot to pull out the sticker part so mobiles weren’t printing for a solid 10 minutes. That wasn’t their fault, they didn’t know how to, but it still made my day a bit worse.

Today was bad, not as bad as that day, but still bad. We had 6 people in the morning when i got there. As soon as I saw only one person on hot bar I knew today wasn’t gonna be easy. The first few hours are a bit slow, we manage to get everything out, but then rush starts. When rush starts, we immediately get behind and are struggling to catch up. They tell me to get on cold bar and we have one person drive thru bar and one person cafe/mobile. There’s at least 8 cups on each bar at a time, and after their never ending spiel of drive thru times having to be under 40 seconds, I have to prioritize drive thru. It’s nonstop, and with the fall drinks it’s even more constant, you make the same drink 20 times in a minute and you lose the motivation to do anything else. The new asm yelled at me for putting my stickers on the counter so I could group them into categories, put them on cups and make them all at a time. Personally, on cold bar, I HAVE to see the end of my line to know what I need to prioritize and need to work on first. Please tell me if this is weird or wrong?? Cold bar at my store is absolute hell during rush and her yelling at me honestly made me really upset. She also kept telling us to put milk back in the fridges, which we tried to do but it’s so difficult when you barely have time to breathe because you’re so short staffed, that there’s barely a second between one drink and the next. Then she got mad at me for putting the wrong venti flat lids when we all hate nitro lids during rush because they stick together and are impractical because they fall out everywhere and I was JUST trying to make our lives easier. About drive times, as soon as she came inside she suggested to go outside on handheld (which is good for getting the line down but only when we are PROPERLY STAFFED) and when she asked what drive thru times were she sighed and said it was fine but we can get it down. Like ma’am. No we can’t. You scheduled 6 people this morning. This is what happens. Please stop doing it.

I was so sad after today. I really thought it was going to get better but ever since this fall launch it’s just gotten worse and worse. I am not even going to mention how rude the customers were because it just hurts more to think about. I’m dreading going in again this week and I don’t know what to do. Is anyone else having these problems?? How should I go about dealing with them? Honestly, I’ve thought about quitting, because I’ve only been there since May and my boyfriend has been there since last year. They rely too heavily on my boyfriend and I because we are the fastest on bar at my store, but they mistreat us and put us through these agonizing understaffed shifts and for what? 10 an hour? Idk if it’s worth it. I love making coffee, but I don’t know if I love being constantly stressed when I’m at work.