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Starbucks Baristas: The daily grind

Full History - 2021 - 09 - 14 - ID#poflkl
108
If we were allowed to refuse one drink a day to a customer what would you refuse? (self.starbucksbaristas)
submitted by CLEf11
We have a customer who comes through the drive thru every day and orders the following

2 passion tango teas 4 pumps sf vanilla, light coconut milk, extra ice, no water sub strawberry base.

That's mildly annoying but she also occasionally gets this


Passion tango tea, 4 pumps sf vanilla, no water, heavy cream, extra ice blended

If I could refuse one customer it would absolutely be her and her obnoxious bougey way too extra order. But if it would only be one drink I guess it would be that last one
celeste567 109 points 1y ago
this girl comes in EVERY day and asks for a venti iced latte, blonde ristretto shots, 4 pumps of vanilla, splash of almond milk, vanilla sweet cream cold foam on top and bottom, white mocha, and toasted honey topping. i’m a new partner (almost 2 months) and everytime she comes in she’s rlly rude and asks for someone else to put in her order like gorl…
nioyakult 59 points 1y ago
so 2% sweet cream AND almond milk? why does she hate herself
hungrymuffin123 28 points 1y ago
Is there something about putting cold foam on the bottom of drinks or are people just that dumb?
wildaloofrebel55 34 points 1y ago
You damn well know the answer to that. People are just dumb.
olivinemultichrome 15 points 1y ago
I have a regular who gets sweet cream cold foam SHAKEN into her shaken espresso. So basically it deflates back into sweet cream.
ClassicListen 2 points 1y ago
I’m sorry but this just made my day. 😂
luvduvbunny 2 points 1y ago
So paying extra for something VSCCF while it’s technically VSC?
olivinemultichrome 2 points 1y ago
basically yeah
fookyall 55 points 1y ago
This girl gets a tall pike’s in a venti cup over ice with 10 pumps of classic and fill the rest with nonfat and she pays like $2 & some change because someone EIGHT YEARS AGO did this and let her get away with only paying for a tall pike’s and she comes like 2-3 times a day about 4 days a week 🙃 I want to scream every time I see her order
GirlGangX3 10 points 1y ago
What?!
Month_Puzzleheaded 7 points 1y ago
We had someone like that at my store, I charged him one time for the extra milk and he had a fuss about it, asked for the manager and when the manager heard what he said and why he was upset my manager told him to order a latte since that’s what he was trying to get as a coffee. The dude was not happy and told he was going to call corporate, my manager gave him the number directly lol
ofCourseZu-ar 3 points 1y ago
I don't like this, but there kinda isn't anything wrong with it on some level. Were you with the company before COVID? If yes you know we used to have one or more carafes at the condiment bar, and there's nothing stopping them from dumping that whole thing into their cup.

With how things are now, of course that's not okay, so i hope y'all at least charge for the nonfat. If not, i hope your manager is the kind to argue "we have a policy and we'll stick to it (esp to customers like this). If they're not happy, they can go get their coffee somewhere else."
fookyall 1 points 1y ago
My manager lacks a backbone and never charges her, even rings it up herself. It’s basically favoritism at this point and also the reason why she frequents OUR store. I think they’re friends too? Idfk but it’s been reported repeatedly. Also I think someone did mention that she was the type to fill her own milk and sugar back when that was a thing.
[deleted] 53 points 1y ago
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Carmalyn 41 points 1y ago
Yeah no, she is absolutely NOT getting the extra ots. If she wants to pay for the extra drinks, then sure. Otherwise, she can watch me happily dump the extra down the drain.

Extra on the side is against policy. You're allowed to dump it, and you should be.
[deleted] 11 points 1y ago
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Carmalyn 8 points 1y ago
Ugh, that really sucks. I'm sorry your store has collectively agreed to let her do that. You shouldn't have to deal with her.
Rupindah 2 points 1y ago
IIRC it’s not against policy if they paid for shots because they’re entitled to the shots
wildaloofrebel55 11 points 1y ago
I would do everything in my power to ensure there was no extra….
Weird_Pirate 5 points 1y ago
god what is the total of that order
[deleted] 10 points 1y ago
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horriblyIndecisive 3 points 1y ago
What is extra ots??
Hyperioncorp 9 points 1y ago
ots-on the side

she wants the leftover in the blender in a separate cup for free
horriblyIndecisive 3 points 1y ago
Thank you!!
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RayBun4 43 points 1y ago
It's not even that extra but the people that order a venti/trenta pink drink, sub heavy cream and vanilla bean powder. They do not need to be drinking that much heavy cream.
clumsycalico 31 points 1y ago
Yeah this one is my answer, or our regular who gets a “skinny caramel macchiato sub heavy cream”. Whatever you wanna tell yourself lady
kirbywithknife1 9 points 1y ago
Wait is this a TikTok recipe or something? There are two people that come in and order that regularly… Makes me want to gag
ayrihanae 3 points 1y ago
It’s a keto thing
veganwifey 10 points 1y ago
Yeah that’s what they say but um…. strawberry acai and vanilla bean are not “low carb” 😅
official_koda_ 8 points 1y ago
I don’t understand the amount of people coming and like getting “keto drinks” when really they’re getting ones loaded with sugar. Even the people getting coffee with 10 pumps sf vanilla are doing it wrong cause there’s carbs in those pumps too.
RayBun4 1 points 1y ago
Pretty sure it is, I've had multiple people get it.
jackson274325 3 points 1y ago
Oh my god people do that? I have a girl who gets a latte made with heavy cream and I thought that was bad enough
dallizzlee 2 points 1y ago
Ugh I have a lady who comes in and gets two of these every day with EIGHT scoops of vanilla bean
bookworm92054 2 points 1y ago
My stomach just cried at this!!
Mora_Starseed 25 points 1y ago
We have a woman who orders a double espresso in a tall cup filled with foam. I ask, "so a bone dry cappuccino?" She was so angry she started yelling about how that's not what she ordered and I'm a stupid b*$#%!. Then she demanded that someone else help her. Every time she comes in she refuses to let me take her order or make her drink. 🤷‍♀️
46patisse 7 points 1y ago
She is the devil
horriblyIndecisive 5 points 1y ago
Would this not be an double esoresso macchiato?
[deleted] 4 points 1y ago
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horriblyIndecisive 3 points 1y ago
Hmm so is an espresso macchiato just like 1 scoop of foam?
[deleted] 2 points 1y ago
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hmmyeahrightokaythen 4 points 1y ago
Literally yes. Someone ordered a quad espresso macchiato in a grande cup just like this! ‘bone dry’ and I was like umm isn’t that just an extra dry cappuccino or???? You just don’t want to pay $10 for your cap + extra shots but like literally that espresso macchiato drink is made in a short cup *for a reason*, so their trying to cheat the system is extremely annoying. Then of course, no one can say anything to them bc they’re so entitled ugh. But fr that customer using that rude and profane language toward you, y’all should have had a manager on her like ASAP to give her the ol’ heck to the NO or else she’ll be *banned* for harassing partners. then no more $2 caps for her and less stress for you! Sorry you had to deal with someone like that ):
Mora_Starseed 1 points 1y ago
My argument was that a cappuccino costs more because it takes extra labor to make it, but I was told it was my job to please the customer 🙃.
hmmyeahrightokaythen 3 points 1y ago
Yup, it’s the Catch-22 of Sbux.

- the Sbux-22 - the customer wants to pay as little as possible for the product, but the product depends on the barista’s job, which is dependent on how much the customer pays for the product. *But* none of it matters anyway because the customer is always right, and there will always be more baristas that are willing to accept the conundrum of ‘making ~~the moment right~~ assholes feel justified’ and never being paid or staffed adequately enough.
meowdrian 2 points 1y ago
We have a customer who orders a double espresso macchiato, foam to the top.
And every time I want to ring him up for a double short cappuccino. But they’ve just been letting him do this for years so I can’t say anything now.

Not quite as bad as your example but it still bothers me every time I see him.
brattneybiscuit 22 points 1y ago
Just because it looks so unappetizing. Venti iced blonde vanilla latte. No vanilla. 6 pumps sf vanilla. Replace milk with heavy cream. Upside down. Light ice. Quad blonde ristretto shots.
clumsycalico 7 points 1y ago
Upside down???? No no no no
potatopoisoning 2 points 1y ago
Please tell me she at least drinks it right and doesn’t use a straw 😬
brattneybiscuit 1 points 1y ago
Unfortunately, I’ve never seen them drink it. They mobile order then pick it up and leave.
potatopoisoning 1 points 1y ago
Please tell me she at least drinks it right and doesn’t use a straw 😬
brattneybiscuit 1 points 1y ago
She orders it almost daily, so I thought I could give you a picture of what it looks like. $1
potatopoisoning 1 points 1y ago
That is a LOT of heavy cream 🤢
deeciphered 17 points 1y ago
We have a woman who always gets a venti hot Caramel macchiato which cool. Np. But she always adds onto that by saying "and the shots better not be dead ill know so don't make any mistakes"

And we'll have to wait til she gets to the window. Will make it for her. And no matter what she'll send it back sometimes up to 5 times.

I wouldn't even refuse the one just don't want to remake it multiple times when there was nothing wrong with it in the first place. And I remake it the exact same way multiple times and the 3rd or 4th one is perfect. And then I'm left with just as many that she didn't want.
kitchenmugs 10 points 1y ago
amazing. people’s sadism really comes out in mundane, everyday actions. she should be arrested.
hmmyeahrightokaythen 5 points 1y ago
>sometimes up to 5 times

No no no n o n o NO 😤
BluejayHefty202 15 points 1y ago
It's a couple. 2 venti white mocha frappucino with 2 add shots 4 scoops of vanilla bean and one of those have 8 pumps of liquid cane sugar. They are really nice people but their drinks are a pain to make
pettyanon12 14 points 1y ago

Iced Quad shot in VENTI cup with 3 pumps WM with 2% milk SHAKEN. Seems easy? Nope. Shaken with whip cream inside (along with everything else) extra caramel drizzle and 3 affagto shots with whip cream on top. If it doesn’t taste right she wants us to remake it. It takes up 3 minutes TOPs to make it .
wildaloofrebel55 8 points 1y ago
Shaken with whipped cream inside? As in, you put whipped cream in the shaker and shake it? No way. Then more whipped cream and 3 more shots? I just…I gotta know.
JustViolet12_7_2_20 10 points 1y ago
She wants you to un-whip the cream
BaristaWoosa 3 points 1y ago
So is that what they meant by “watch me nae-nae??” 🤔🤔
veganwifey 7 points 1y ago
Shaken? I’d be charging for iced shaken espresso sub WM lmao you gotta pay for that extra labor babe
Miserable_Leek_8697 13 points 1y ago
This one girl gets a grande iced green tea latte with no ice, almond milk, 8 splendas 8!!!! and cinnamon powder and it makes me want to gouge my eyes out.
bsta19 2 points 1y ago
there was a girl today who got a venti green tea latte with no ice, but she wanted the milk & then 6 scoops of matcha on top. not shaken, not stirred. literally sitting on top of the milk. i guess one of my coworkers said she likes to chew the matcha?? idk it was easy but WEIRD
Miserable_Leek_8697 3 points 1y ago
Im sorry- WHAT.
bsta19 2 points 1y ago
i know. my reaction exactly
dharvey1995 13 points 1y ago
We have a regular who comes in that gets a grande flat white with two different non dairy milks (she changes it up), double blended, 1 pump frap syrup and sugar free vanilla with a nitro lid. The new kids freak out every time she comes in lol. A previous partner made up the drink for her and then quit and now I’m one of the few that can still make it right. :/ she’s nice and all but it’s super annoying
CLEf11 [OP] 19 points 1y ago
She blends a flat white? That should be illegal
dharvey1995 9 points 1y ago
Yes she does and it truly should be illegal. It feels wrong making it
veganwifey 8 points 1y ago
THIS is the most annoying thing to me - as a partner do not ever make up a non-standard drink made in an unconventional way for CUSTOMERS

Like, make whatever you want, drink whatever you want, but the second a customer has to ask everyone else to steam their cold brew, blend their flat white, just no.
Weird_Pirate 11 points 1y ago
we have a lady that comes and gets: a 12 stevia hot misto with almond milk and trenta 14 stevia passion tea with 1 scoop of every single fruit inclusion we have
CLEf11 [OP] 4 points 1y ago
🤢
Xiptus 9 points 1y ago
I have a family who comes 2-3 times a day with the same order:
Venti hot white mocha, no whip, 9 scoops vanilla bean steamed in the milk, 2 grande hot caramel mochas with caramel and mocha drizzle, and a grande hot caramel macchiato. They almost always add something at the window on top of that.
BaristaWoosa 4 points 1y ago
I’m sorry that order 2-3 times DAILY?!
Xiptus 3 points 1y ago
Yep! None of us know how they even afford it bc they’re spending like $100/day here
JannetSnekhole 8 points 1y ago
The guy who comes in and orders a Tall pike place in a Grande cup with 20 sugars.
Yes. 20 sugars. No typo there.
Always comes when we are busy too.
BaristaWoosa 4 points 1y ago
That’s like half the freaking cup!!! I’m sickened
[deleted] 7 points 1y ago
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hanbananah 7 points 1y ago
definitely the woman who orders her drink with half heavy cream half 2% and refuses to let us use half and half (grande iced mocha with 2 mocha, 2 sf vanilla, half heavy cream, half 2%, no whip, extra shot)
wildaloofrebel55 7 points 1y ago
Venti iced soy mocha, one pump of mocha, no room. Cup of ice on the side. I know they think they’re getting one over on us.
-beam-me-up- 6 points 1y ago
Kelli. You suck Kelli. I never liked you. Never have. And your drink is ass, I tried it.
CLEf11 [OP] 2 points 1y ago
What's her drink?
-beam-me-up- 1 points 1y ago
Iced quad espresso, 5 shots (she says it like that), blonde ristretto updosed shots, extra ice, extra extra Caramel drizzle, 3 pumps sf vanilla, light splash half and half (like 2 drops or it's too much) , stirred, then shaken 8 times, in a venti cup. Literally the worst ever. Plus she is racist to my Filipino coworkers. Truly quite a joy to be around.
Wintervsgaming 6 points 1y ago
A manager at a Wendy’s orders a iced coffee with sugar free vanilla heavy whipping cream and whipped cream she says she’s on keto I literally get fear when I see a Wendy’s employee in our line cause she screamed at us and cusses us out and she even purposely messes up a order if we order from Wendy’s
odetoroses 5 points 1y ago
man we have this guy come in Every Day who orders two trenta black iced teas with 25 splenda each with no ice, and two trenta iced coffees with 35 splenda each with no ice
Pineapplekc 5 points 1y ago
Used to have a customer who would regularly order 4 trenta black iced teas, no water, no ice, 10 stevia in each.
[deleted] 3 points 1y ago
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deathbeforedecaf1984 4 points 1y ago
Any secret menu drink that they don’t have a recipe for and expect us to know
CLEf11 [OP] 3 points 1y ago
Well I already do that. I just say "do you have the recipe?" If they don't I just say "I'm sorry I can't make it without the recipe"
TheActualFridge 4 points 1y ago
I work at a Starbucks on a college campus and have a student that comes in and orders this everyday, twice a day, 5 days a week

A Venti caramel frappuccino add 4 shots of espresso light ice add Java chips, add 2 pumps white mocha, double blended, chocolate and caramel drizzle in the cup whipped cream on the bottom, Sweet cream cold foam AND whip on top with chocolate and caramel swirl
it makes a huge mess and just doesn't look good and honestly just seems like she saw the menu and said yes when we asked her what she wanted to order, I'm training a brand new 2 day old green bean and she looks so scared every time I give her this order😭😭😭
n2bxl 4 points 1y ago
we have a couple that will come in every once in awhile to order 4 trenta green teas with 8 stevias each, shaken with ice, but no ice in the cup and the wife will pitch an absolute hissy fit if you don’t fill all four trentas all the way.

and yes she also pitched a hissy fit when green tea was unavailable during the summer
AdHuman5566 3 points 1y ago
I refuse to make anything venti or Trenta without ice and heavy cream/sweet cream. I once made a trenta pink drink with no ice, vanilla bean powder, strawberry puree, vanilla, and extra inclusions and SWEET CREAM. The drink was so heavy that when I was shaking it the lid still popped off, even though I was holding it, and I got doused in sticky strawberry goop. Never again. Pink drinks give me ptsd
Alex_Is_A_Fae 3 points 1y ago
Two. Tall iced coffe in a venti cup, extra ice, no classic, extra half and half, double blended, and whip cream on top. Absolutely no base!!! And! A blonde doppio espresso in a venti cup, extra ice ,3 pump classic, extra sweet cream, double blended, with whip. No base as well. Comes in twice a day. Haven’t seen them in a while so I hope they’re good but horrible ass drinks to make. Makes our blenders screech like hell and have everyone in cafe stare at the one making it bc obviously no blender should make that sound. And you also have to use a spoon to scoop out their drink from their blender. And that’s only one of many drinks I would never wanna make
dallizzlee 2 points 1y ago
A regular comes through the drive through every day and she orders three quad espresso shots, all hot, all in the same cup, two inches of steamed heavy cream on the side, and a cup of ice.

It takes forveerrrrrr.
vaselinecult 2 points 1y ago
absolutely the lady who gets 21 pumps of classic in her passion tea. it’s for her own good
Pickle-Chunk 2 points 1y ago
Pumpkin Sweet Cream
cold brew. All the damn time
fuckthisshit____ 2 points 1y ago
I have this guy who comes in for his wife *every day* while she sits in the car waiting to send it back if it’s not exactly right.

He orders her a venti white mocha frap with 1 pump white mocha, *1.5 pumps* frap roast, extra ice, no whip, with a dome lid, and the drink is supposed to be filled all the way up to the top of the dome lid.

Then, every single time, he asks to reload (*after I’ve already rung everything up and he’s already scanned his card for rewards*) the exact amount he owes. Now I tell him to wait and scan till the end but Jesus christ is he annoying.
LaurdAlmighty 2 points 1y ago
There's a regular who's been coming lately that 95% hate him because he's rude. If we refused him his drinks enough times he would never come back lol
chuckywucky 1 points 1y ago
We have a family (always 6 of then,, sometimes the bring along and uncle or two) that regularly comes in 5 min before closing and orders anywhere from 6 - 12 kids hot chocolates. And then Every. Single. Person. Uses the restroom. It makes closing so much fun. We have to ask them to leave every time too, like it's a shock that we close at the same time every day.
Charcharsliiide 1 points 1y ago
This family comes in and order a minimum of 2 but usually more trenta kiwi star fruit lemonade with 8 scoops dragonfruit, 8 scoops strawberry, 2 extra scoops kiwi. We literally dump a whole bag into a pitcher for the strawberry and dragonfruit and the kiwi fills it to the top. You need to put the ice in the cup bc it won’t fit in the shaker and i usually put like half a scoop of a tall ice scoop. I just…why?? They’re super patient luckily and very sweet but also ?????
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