Oh yes! I’ve learned to let them spit it all out and catch what I can because interrupting them seems to trigger them the most. Then I go back over and get size, I never say “what size” I prefer to ask “is grande or medium ok?” also I go over “hot or iced” in appropriate beverages.

My personal philosophy is 1) don’t interrupt and 2) follow up with leading questions, not open ended questions like “what size”

I feel like this is the most empathetic and least triggering approach. I am an attorney (not yet in the state I’m working in but I am licensed and experienced in other states) and I’ve taken a lot of depositions and statements and am pretty confident in my approach. I had a SSV “coach” me that I should have interrupted when a customer failed to state a size but it was always my plan to go back over and get size and hot/iced commitments. I didn’t bother sharing my plan with the SSV, they wouldn’t have cared