I still won't put in more than 4oz total unless they pay for the latte
h1a4_c0wb0y12 points1y ago
I tried enforcing this but my last sm told me I couldn't and to just give them what they want.
Accurate-Bumblebee1427 points1y ago
That's the worst, when you enforce standards and your sm is a pushover. I have this customer who comes in every day for his trenta black tea refill and two trenta ice waters. The customer doesn't stay in the store, and never even brings his cup back. Don't think he's ever paid for a tea. Sm just let's him, so now we all have to
h1a4_c0wb0y19 points1y ago
This was the same SM that wrote me up for "not providing the Starbucks experience" because I told a woman she had to keep her mask on and she lost her shit. I asked her to leave if she couldn't communicate respectfully. She called corporate and complained about my customer service.
Edit: This happened last March while the mask policy was still in effect and there was also a state wide mask mandate.
Accurate-Bumblebee1413 points1y ago
You need to find another store. Talk to your DM.
dogsofwintergaming3 points1y ago
That's dumb, that just leads to more confusion and less consistency which is what we are supposed to pride ourselves on. Your SM should have said to do the old this time thing. "hey we can do this for you this time, but know that going forward we can only add four ounces to a beverage before we would have to charge for it."
h1a4_c0wb0y3 points1y ago
She was a total pushover, between giving customers whatever they want and letting partners NCNS regularly it ruined my desire to work at Starbucks anymore. Didn't help that I was the main closing SSV and at least one partner called out every night.
BookDragon199612 points1y ago
Honestly I'd rather have the three milks than those damn sugar packets. We have a regular that wants 12 sugars and I'm like fuck. Cause I'm petty and will make their drink exactly as they told me. My coworkers will just do the syrup.
deepfriedmeme4206 points1y ago
Omg same they get a strawberry açaí with 13 sugars and i’m like why the actual fuck?!?!
BookDragon19962 points1y ago
I have a woman that gets a tall white mocha with 5 sugars in a grande cup and I'm just like why like she's early enough so it's not peak but I'm just like ask for an extra pump of white mocha
Animegirl3004 points1y ago
I don’t understand why we don’t have these yet: We had them at Chickfila when I worked there.
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