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Starbucks Baristas: The daily grind

Full History - 2021 - 09 - 19 - ID#prmlfm
9
Rant/Advice? (self.starbucksbaristas)
submitted by Psychedelic_Doughnut
Hi, I’m a recent shift supervisor. I’ve been an SSV since this past June. And I’m having problems with a certain partner. Basically they’re consistently on their phones on the floor, try to weasel their way out of work, and generally try to be lazy. Hell, they even snap at me if I tell them to do more than two things at a time and give me an attitude.

When they give me an attitude, I usually just take it. Due to my upbringing, I don’t do well with confrontation and if someone starts to get pissy with me, I just shut down and don’t react, and take it. It’s become a problem, and I feel like absolute crap for it. I’m tired of not being able to stand up for myself, and tired of letting people get off on talking to me, condescendingly or demeaning me. This happens with that one partner, and another shift who just generally doesn’t give a damn about anything. What can I do to make this better?
stellavangelist 5 points 1y ago
The best thing you can do is, first, make sure you never do the things you’re telling them not to do (such as having your phone on the floor). You can phrase it in the form of a question, instead of asking “why do you think it’s okay to have your phone out?” Ask “Are you okay? Is there an emergency at home?” And if they ask “why do you say that” then say something like “I was just wondering why you have your phone out on the floor when it’s not allowed for all partners.” If they’re gonna give you attitude, give it back. Speaking from experience, if you keep letting it slide then eventually the problem will be blamed on you. I’d suggest speaking to your SM and asking permission to ask the partner “do you actually want to work here?” The company does not care about individual employees at all, and if you’re fired because you “can’t handle management” they’ll replace you with some other poor sucker who either also dislikes confrontation or will suck the souls out of everyone they supervise.
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