It was a very normal afternoon shift yesterday (Saturday), and my shift was doing her best keeping everything together despite shit being broken and it being an unusually busy Saturday. One customer however, was particularly upset about their trenta dragon drink. The dude called the store, for my shift to pick it up, of course. At first, the dude was just complaining about his drink and how the coconut milk didn't taste right or something. My shift asked him what size he ordered-- and the dude went OFF. He freaked tf out on her and started calling her names and everything, demanding to speak to someone above her. And of course, no store manager in their right mind would be there at 5pm, not to mention our SM is currently on vacation. So, my shift had to sit there and take it to the point of her breaking down in the back room. She gave the dude the number to the point of contact (our lead shift). When the phone call finally ended, the dude called our lead shift and of course, he gave the dude the number to corporate. In the end, the dude gets two free drinks the next time he comes into the store. My shift tonight was dreading his arrival. Thankfully tonight was not the night he decided to collect his prize for abusing our coworker. However, it will probably be tomorrow night- thankfully not a night that shift is working, but of course, a night I shall be working. Wish me luck.

Fuck you, corporate, for taking the abusive customer's side and not the side of your own employee doing their fucking best. 🖕